Senior Product Manager - Billing Core

gaiia

16d•$140,000 - $220,000•Remote

About The Position

As a Senior Product Manager on gaiia’s Billing Core squad, you will own the product vision for the Billing & Revenue Management module. You will help build a billing system that supports complex rating, charging, and invoicing scenarios while remaining intuitive for customers’ teams. The role works closely with a squad comprising a Team Lead, Full-Stack Developers, a Product Designer, and a QA Specialist, and collaborates with Product Managers and Product Designers from other squads, as well as Customer Success, Sales, and Implementation teams. You will develop expertise in telecom billing models, payment processing, tax compliance, regulatory requirements, and customers’ revenue operations. Bringing an accounting and finance perspective, you will help ensure the product supports controllers, accountants, and finance teams. The Billing squad builds and evolves gaiia’s billing engine, rating and charging infrastructure for supported services, agent-facing billing interfaces, and financial and regulatory reports. The role combines complex business rules with user experience design. You will shape product strategy and roadmaps, prioritize the backlog using customer feedback, operational data, and business goals, and deliver improvements that reduce manual work and billing errors. You will also work through billing edge cases, payment workflows, tax compliance, technical trade-offs, and finance teams’ reconciliation, audit, and reporting needs. gaiia describes its workplace as fully remote and offers flexible working hours.

Requirements

At least 5 years of experience in Product Management.
Experience with medium to large web application SaaS products, B2B or B2C.
Experience with B2B software, especially billing, payments, accounting, FinTech, or revenue management.
A background in accounting or finance, with hands-on experience in accounting, finance, or financial operations before or alongside a product career.
Working knowledge of general ledger, double-entry bookkeeping, accounts receivable, revenue recognition (ASC 606 / IFRS 15), and month-end close.
Ability to reason about complex business logic, including rating, charging, invoicing, proration, credits, and adjustments.
Experience defining and validating financial and regulatory reports, such as A/R aging, revenue, tax, and reconciliation reports.
Comfort working directly with data using SQL or similar to verify that numbers tie out.
Ability to use qualitative and quantitative data to shape strategic vision and understand how the product affects business strategy and revenue.
Strong communication skills and ability to align design, product, engineering, sales, and customer success teams.
Ability to understand and articulate technological challenges and decisions.
Familiarity with flexible agile team processes.
Strong analytical skills and comfort working with complex domain logic, business rules, and edge cases.
Ability to build relationships with customers and understand their operational challenges.
Proficiency in English communication and ability to articulate vision and ideas clearly.
Collaborative teamwork skills and leadership qualities to guide a team.
Demonstrated use of AI tools as a core part of the workflow, including for research, analysis, scoping, prototyping, or problem-solving.
Ability to build and iterate on personal AI-powered workflows and use AI coding assistants to extract data insights, prototype solutions, or accelerate discovery.
Passion for digital products and product management, and curiosity about the product and industry.

Nice To Haves

French communication skills.
CPA designation or equivalent, such as CA, CMA, CGA, or ACCA.
Solid understanding of billing systems, payment gateways, and tax engines.
Commitment to learning about telecom-specific billing patterns and emerging industry solutions.

Responsibilities

Collaboratively define product strategy for the Billing module with the squad, stakeholders, and leadership team.
Identify, research, and prioritize work based on customer feedback, operational data, and business goals.
Use data analysis, customer interviews, and competitive research to develop expertise in telecom billing and revenue management.
Own and maintain the team backlog to ensure the team works on the most impactful items.
Develop and maintain a billing product roadmap aligned with company growth goals and customer needs.
Lead the formulation and execution of product strategy, balancing customer needs and operational efficiency.
Collaborate with Customer Success, Sales, and Implementation to understand billing pain points and translate them into product improvements.
Understand billing architecture decisions and clearly communicate technical trade-offs to stakeholders.
Address billing edge cases, payment workflows, and tax compliance requirements when designing solutions.
Design solutions that reduce manual effort, minimize billing errors, and accelerate customer time-to-value.
Turn finance teams’ reconciliation, audit, and reporting needs into clear product requirements.
Define and validate financial and regulatory reports, and work with data to check that financial figures reconcile.
Use AI tools and workflows for research, analysis, scoping, prototyping, problem-solving, and product or technical discovery.