Senior Product Manager - Client Authentication Core Capabilities

Charles Schwab Inc.•Austin, TX

9d•$105,600 - $175,000•Onsite

About The Position

Schwab’s Technology, Operations and Data (TOD) supports main access platforms at Schwab; Online Security Technologies (OST) plays a critical role in management and stability of those platforms (Web, Mobile, Web Services, Voice & Branch). Together we’re enhancing and evolving our solutions to be industry-leading, client focused, cloud ready, and scalable to support continued business growth. As a Senior Product Manager (individual contributor) on the Client Authentication Digital Product Management team, you will step into a high-performing team of Product Owners and their development teams to deliver projects supporting the Client Authentication product strategy. You will lead a scrum team as Product Owner to execute against Schwab’s priorities to enhance client experience and deter fraud. You will work with technology, experience designers and the various security, compliance and risk teams, as well as end-channel owners, to identify authentication needs, define the appropriate authentication capabilities, and administer services. As the owners of authentication, the team is constantly looking at best practices in the industry and related industries and especially, emerging authentication techniques, experiences, technologies and systems. Part of the team’s charter is also to educate channel owners and end-clients on all aspects of authentication techniques and fraud as it relates to authentication using online and offline content, tools, webcasts, in-person meetings and presentations.

Requirements

Bachelor’s degree in computer science, engineering, or business
5+ years of prior product management experience with online security, authentication, fraud, and/or digital identity
Superior analytical ability with attention to detail
Ability to influence and drive outcomes
Documented experience in agile product development
Experience with user testing and competitive intelligence

Nice To Haves

Experience within the Financial Services industry
Strong communication and presentation skills
Comfortable dealing with ambiguity
Experience with identity verification technologies, including identity document and selfie verification (IDV) and mobile driver’s license (mDL) capabilities

Responsibilities

Build a feature/product/channel roadmap to articulate and drive the priorities of the group
Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
Work with technology partners and vendors to create authentication techniques
Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
Have a passion for creating easy to use, understand and accept experiences
Create a release plan in coordination with the scrum team and other lines of business
Create reporting on KBIs and production support metrics and monitor performance
Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations
Employee may evaluate in-house and 3rd party security products
Employee may negotiate contract details which meet the needs of the firm and end-clients