Senior Product Manager - Core IGA

C1•San Francisco, CA

About The Position

C1.ai is building a universal control plane for the agentic enterprise. This platform aims to help organizations manage access across hundreds of systems, allowing both humans and AI agents to understand and control who can do what, when, and why. The platform is designed to connect with SaaS apps, infrastructure, internal tools, and AI agents, providing a foundational layer for navigating the AI-enabled enterprise. The company emphasizes a fast-paced environment where employees can have real ownership and contribute to building the product from the ground up.

Requirements

5+ years of Product Management experience building and scaling enterprise SaaS products, preferably in cybersecurity, identity, or infrastructure software.
Deep domain expertise in Identity Governance & Administration (IGA), Identity and Access Management (IAM), privileged access, authentication, authorization, or adjacent security technologies.
Experience owning a mature product area, balancing customer requests, strategic investments, platform improvements, and operational excellence.
Strong product judgment and a demonstrated ability to prioritize competing customer needs, technical constraints, and business objectives.
Experience partnering closely with Customer Success and Engineering to solve real customer challenges and deliver measurable business outcomes.
A data-informed approach to product management, using qualitative customer insights and quantitative product metrics to guide decision-making.
A collaborative, ownership-oriented mindset with the ability to thrive in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders.
A track record of driving product quality and customer experience beyond feature delivery.

Nice To Haves

Alignment with company values: Be Deliberate, Show Kindness, Earn the Customer's Trust, Trust & Empower your People, and Embrace Change.

Responsibilities

Own a core area of C1's Identity Governance & Administration (IGA) platform, driving product strategy, roadmap execution, and customer outcomes.
Partner closely with Engineering, Customer Success, Support, and Sales to prioritize customer needs, resolve escalations, and improve product quality, reliability, and usability.
Translate customer feedback, usage data, and market insights into well-defined product investments.
Make thoughtful prioritization decisions across feature development, technical debt, scalability, and operational improvements.
Define clear product requirements and success metrics for engineering teams.
Work cross-functionally with Design, Engineering, Go-to-Market, and Customer Success to launch new capabilities and drive customer adoption.
Monitor product health through customer feedback, adoption metrics, operational signals, and business outcomes.
Serve as the product expert for the domain, communicating roadmap priorities, tradeoffs, and strategic direction.