Senior Product Manager - Core IGA
About The Position
C1.ai is building a universal control plane for the agentic enterprise. This foundational horizontal control plane will allow humans and AI agents to navigate the AI-enabled enterprise, understand and manage access safely as agents take on more work. It aims to connect to any system with a concept of 'who,' including SaaS apps, infrastructure, internal tools, and AI agents. The company is small but moves fast, offering opportunities for ownership and ground-up building. The Senior Product Manager role focuses on owning and evolving a core area of C1's Identity Governance platform. This position requires close collaboration with customers, Customer Success, and Engineering to deliver new capabilities, enhance existing workflows, and address critical identity challenges for enterprise clients. It is an execution-focused role emphasizing product judgment, domain expertise, and customer empathy alongside product strategy.
Requirements
- 5+ years of Product Management experience building and scaling enterprise SaaS products, preferably in cybersecurity, identity, or infrastructure software.
- Deep domain expertise in Identity Governance & Administration (IGA), Identity and Access Management (IAM), privileged access, authentication, authorization, or adjacent security technologies.
- Experience owning a mature product area, balancing customer requests, strategic investments, platform improvements, and operational excellence.
- Strong product judgment and a demonstrated ability to prioritize competing customer needs, technical constraints, and business objectives.
- Experience partnering closely with Customer Success and Engineering to solve real customer challenges and deliver measurable business outcomes.
- A data-informed approach to product management, using qualitative customer insights and quantitative product metrics to guide decision-making.
- A collaborative, ownership-oriented mindset with the ability to thrive in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders.
- A track record of driving product quality and customer experience beyond feature delivery.
Nice To Haves
- Alignment with company values: Be Deliberate, Show Kindness, Earn the Customer's Trust, Trust & Empower your People, and Embrace Change.
Responsibilities
- Own a core area of C1's Identity Governance & Administration (IGA) platform, driving product strategy, roadmap execution, and customer outcomes.
- Partner closely with Engineering, Customer Success, Support, and Sales to prioritize customer needs, resolve escalations, and improve product quality, reliability, and usability.
- Translate customer feedback, usage data, and market insights into well-defined product investments.
- Make thoughtful prioritization decisions across feature development, technical debt, scalability, and operational improvements.
- Define clear product requirements and success metrics for engineering teams.
- Work cross-functionally with Design, Engineering, Go-to-Market, and Customer Success to launch new capabilities and drive customer adoption.
- Monitor product health through customer feedback, adoption metrics, operational signals, and business outcomes.
- Serve as the product expert for the domain, communicating roadmap priorities, tradeoffs, and strategic direction.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
