Senior Product Manager, Software Solutions

MESO SCALE DIAGNOSTICS, LLC.•,

2d•$116,600 - $177,800

About The Position

The Senior Product Manager of Software Solutions defines and manages the roadmap for MSD’s software products, enhancing customer experiences on its analytical platforms. The role owns the full product lifecycle, from concept through launch, adoption, and deprecation. It involves developing a deep understanding of customers’ current use of MSD software and identifying opportunities to improve their experience, then translating insights into requirements for future releases. The position requires substantial cross-functional partnership to develop industry-leading solutions and deploy them to the field with training and support. As a senior member of the team, the incumbent is expected to work independently and partner with other senior members of the organization. The role develops and executes product-line strategy; prioritizes features with engineering; collaborates with Instrument and Assay Product Managers on integrated solutions; builds business cases for new offerings and portfolio expansion; and partners with development teams on innovation and operational excellence. It gathers customer feedback through commercial teams and voice-of-customer research, manages field feature requests, and turns insights into recommendations. The Senior Product Manager partners on product requirements, specifications, and performance metrics; supports launch materials and training; makes lifecycle decisions; and works with QA/RA to address applicable requirements such as data integrity, audit trails, and electronic records. The role also develops resources for customer IT and security reviews, including security questionnaire information, deployment architecture documentation, and validation documentation packages. It works with engineering, quality, operations, sales, scientific support, and customer experience teams to advance software programs, marketing and training, and customer adoption. Engagement with customer IT staff may be needed to understand and address issues. The position is performed in a standard office environment under a remote or hybrid model and may require occasional travel up to 20%. The annual base salary range is $116,600–$177,800. Employees may qualify for a discretionary or non-discretionary bonus. Benefits include medical, dental, vision, and prescription coverage; a 401(k) plan with company matching; flexible spending accounts; company-paid short- and long-term disability insurance; group life and accidental death and dismemberment insurance; paid vacation, sick leave, and holidays; paid parental leave; and an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

Requirements

Bachelor’s degree in life science, computer science, engineering, or a related field.
At least seven years of product management experience.
Deep understanding of software systems for analytical instrumentation, including hardware-software integration, embedded systems, and UI/UX design principles.
Customer-centric approach and ability to understand customer needs and translate them into clear product requirements.
Experience developing cloud-based platforms for life sciences data analysis.
Strong organizational, planning, and time-management skills, including the ability to manage multiple changing priorities and meet time-sensitive deadlines.
Strong analytical skills and ability to distill data and insights into decisions and actions.
Excellent written and verbal communication skills, including the ability to communicate clearly across documents, presentations, and public speaking situations.
Ability to build and foster relationships by reinforcing trust and respect with cross-functional stakeholders.
Ability to work independently and effectively as a team member.
Creative, collaborative, proactive, and self-motivated approach to assigned accountabilities.
Ability to travel and work outside normal business hours as needed.

Nice To Haves

Advanced degree.

Responsibilities

Develop and execute product-line strategy.
Prioritize features and capabilities with engineering, balancing customer value, timeline, and development cost.
Partner with Instrument and Assay Product Managers to define and deliver integrated software solutions.
Build business cases for new product offerings and portfolio expansion.
Partner with development teams to drive innovation and operational excellence.
Capture feedback from pharmaceutical, biotechnology, and academic customers in partnership with field-based commercial teams.
Conduct voice-of-customer research to inform product strategy, product requirements, and customer journeys.
Manage the queue of feature requests from the field.
Synthesize customer and field feedback into recommendations for software offerings and features.
Partner with relevant teams to define product requirements, specifications, and performance metrics.
Support marketing collateral and training materials to facilitate deployment and adoption of software releases.
Drive product lifecycle decisions, including launch, iteration, deprecation, and end-of-life planning.
Partner with QA/RA to ensure software meets applicable requirements for data integrity, audit trails, electronic records, and other required factors.
Develop materials to support customer IT and security reviews, including security questionnaire information, deployment architecture documentation, and validation documentation packages.
Work with Instrument and Software Engineering, Quality, and Operations to drive successful software development programs.
Work with Global Sales Management to identify, develop, and execute tactical marketing and training programs.
Work with Sales, Scientific Support, and Customer Experience teams to develop and manage processes that improve marketing effectiveness and adoption of new software versions.
Engage with customer IT staff as needed to understand and address issues.
Travel and work outside normal business hours as needed.