Senior Product Manager
About The Position
ServiceTitan is seeking a strategic, high-agency Staff Product Manager to lead our international expansion in Australia. This role involves owning the Australian product roadmap, adapting ServiceTitan's platform for the Australian market in a "startup within a scale-up" environment. The Product Manager will define how ServiceTitan succeeds in a new hemisphere, navigating ambiguity to localize the platform, addressing aspects like accounting integrations and regional telecom needs, and advocating for Australian contractors. This position is ideal for a customer-obsessed leader who thrives on autonomy and wants to build the foundation for a major new market.
Requirements
- 7+ years of Product Management experience in B2B SaaS.
- Proven track record of launching products in new geographic markets or managing complex localization/internationalization projects.
- Deep comfort with complex integrations, including accounting ecosystems (Xero, MYOB, QuickBooks) and API-heavy telecom workflows.
- A "scrappy" founder’s mindset, comfortable operating with high autonomy, limited resources, and the stakes of a new market entry.
- Ability to influence partner teams who may lack visibility into the local market.
- The ability to distill complex regional requirements into a compelling "why" for executive leadership and cross-functional partners.
- A data-first approach to prioritization, using both quantitative metrics and qualitative "boots on the ground" insights.
- Ability to work an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST) to ensure high-bandwidth collaboration and synchronous overlap with US-based engineering and product teams.
Responsibilities
- Define the multi-year product roadmap for Australia, balancing immediate localization needs (e.g., GST compliance, date-time modifications) with long-term market differentiators that unblock Sales and drive long-term retention.
- Lead deep-dive customer research with Australian contractors to uncover unarticulated needs, ensuring the development of "pro-grade" solutions.
- Translate customer insights into actionable requirements for product development.
- Act as a global advocate, collaborating with US-based core product teams to ensure the global architecture supports seamless internationalization.
- Define and deliver Australia-specific functionality with engineering and design partners.
- Partner with the Australian Go-To-Market team (Sales, Implementation, and Success) to ensure they are equipped to serve customers effectively and iterate on feedback.
- Establish and track region-specific metrics, including product adoption, localized feature parity, and churn, that contribute to ServiceTitan's global targets.
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
