Senior Product Manager

Alzheimer's Disease Data Initiative•Seattle, WA

9d•$200,000 - $210,000

About The Position

The Alzheimer’s Disease Data Initiative is seeking a Senior Product Manager to own the Alzheimer’s Disease Workbench (AD Workbench), a secure, cloud-based data platform for Alzheimer’s disease and related dementias research. The role is accountable for the platform end to end, including setting its roadmap, understanding users and partners, maintaining platform health and cost sustainability, and working with Product & Engineering to deliver user needs. The position connects user satisfaction, operations, and product management. The Senior Product Manager will represent the voice of researchers and partners in product decisions and serve as the day-to-day owner of the AD Workbench partner relationship. They will oversee platform support delivered by an application management services (AMS) team, but will not personally work support tickets. Success requires customer focus, attention to detail, comfort in a startup environment, clear communication with executive and engineering stakeholders, accountability, and strong follow-through.

Requirements

At least 5 years of product management experience, including ownership of a data, cloud, or SaaS platform used by technical or research audiences.
Demonstrated end-to-end product roadmap ownership, from user and partner discovery through prioritization, delivery, and iteration, including clear trade-off decisions under competing constraints.
Strong customer and partner orientation, with the ability to turn ambiguous feedback into clear problem statements and requirements and manage day-to-day partner relationships.
Experience overseeing production support or operations, ideally through a managed service or vendor team, including triaging issues, setting priorities, and holding teams to service levels.
Cloud cost fluency, including understanding platform spend drivers, monitoring spend against budget, and responding quickly to anomalies.
Technical fluency sufficient to work credibly with engineering on cloud platforms, data access and security controls, and API or service design.
Excellent written and verbal communication skills, including concise executive briefings and providing engineering teams with the necessary detail and context.
Strong organizational discipline, including tracking commitments, following up, and closing loops across stakeholders.
Bachelor’s degree in computer science, engineering, data science, bioinformatics, or a related technical field, or equivalent practical experience.

Nice To Haves

Advanced degree.
Experience managing or supporting research data platforms, such as secure data environments, trusted research environments (TREs), data commons, or federated analysis systems.
Experience with managed service providers or vendor engineering teams, including SLA-based support models and ticketing tools such as ServiceNow, Jira Service Management, or Zendesk.
Experience with cloud cost management and FinOps practices, such as Azure Cost Management, budgeting, and spend alerting.
Experience measuring user satisfaction, such as Net Satisfaction, NPS, or CSAT, and using it to guide product decisions.
Experience with Agile delivery and product tools such as Azure DevOps, Jira, product analytics, or user-feedback tools.
Experience in regulated, research, healthcare, or scientific-data domains where privacy, data governance, and partner trust are important product constraints.
Experience working in mission-driven organizations or with high-profile stakeholders.
Experience in life sciences, ideally neuroscience or Alzheimer’s disease and related dementias (ADRD).

Responsibilities

Own the AD Workbench product roadmap end to end, including quarterly and monthly goal setting and sign-off, balancing immediate user needs with long-term platform scalability and clinical validity.
Translate researcher and partner needs into a prioritized backlog and make trade-off decisions across engineering capacity, data governance requirements, and customer timelines.
Drive high Net Satisfaction among users and partners, tracking it alongside adoption and platform health to guide product iteration.
Understand AD Workbench users, identify pain points, clarify ambiguous requirements, and address gaps between current platform capabilities and user needs.
Respond promptly to user questions and issues, resolve what can be resolved, and escalate issues early and clearly when needed.
Represent the voice of users in backlog prioritization, roadmap reviews, and other product decisions.
Serve as the day-to-day owner of the AD Workbench partner relationship.
Own day-to-day platform support health by reviewing the incoming queue daily, understanding issues, and ensuring requests are not left unattended.
Partner with the AMS team that handles day-to-day support, providing request context and ensuring priorities reflect user needs.
Understand platform operating costs and their drivers, keep spending within budget, monitor for unexpected spikes, and raise concerns promptly.
Keep leadership informed about platform health, risks, and upcoming decisions through clear, concise updates.
Act as the primary internal communications point of contact for AD Workbench, tracking open items and following through to resolution.
Work closely with engineering to maintain platform stability as the product evolves and provide additional requirements detail and context when needed.