Senior Product Manager- Dispatch & Driver Experience

CurbWaste • New York, NY

4h • Hybrid

About The Position

CurbWaste is seeking a Senior Product Manager to take ownership of their Dispatch and Driver Experience product areas, which form the operational core for waste haulers' daily planning and execution. This role involves transforming complex real-world field operations into user-friendly software for dispatchers and drivers. The Senior Product Manager will report to the Head of Product and collaborate closely with engineering and design teams to manage the product roadmap from discovery to delivery. Key responsibilities include overseeing technically complex and strategically important workstreams such as route optimization, real-time dispatch tools, the driver mobile application, and associated telematics integrations, building upon an existing strong foundation.

Requirements

• 4+ years of product management experience in B2B SaaS, ideally in operations, logistics, or field service software
• Deep familiarity with dispatch, routing, or fleet operations — either from domain experience or from shipping software in these spaces
• Experience owning mobile product development, with a track record of shipping driver- or field-worker-facing apps that are adopted and used daily
• Comfort with technical complexity — you can speak fluently with engineers about API architecture, real-time data systems, and third-party integrations without needing to be the one writing the code
• Strong discovery instincts — you know how to get in front of users, ask the right questions, and synthesize what you hear into decisions that move the product forward
• Ability to write precise, detailed PRDs and translate ambiguous problems into well-scoped engineering work
• A bias toward action and delivery — you thrive in a fast-moving environment and know how to balance the long-term roadmap with near-term execution pressure
• BA/BS required; background in engineering, logistics, or a technical discipline is a strong plus

Nice To Haves

• Background in waste management, logistics, field service, or municipal services
• Experience with video telematics or AI dashcam integrations — including camera event APIs, video retrieval workflows, and using footage as a data signal in operational software
• Experience integrating with telematics or fleet hardware providers
• Familiarity with route optimization engines and the tradeoffs involved in tuning constraint handling — including time window, cost, and multi-variable optimization beyond simple distance minimization
• Experience with GPS/geofencing systems and location-based mobile UX patterns

Responsibilities

• Own the product roadmap for Dispatch, Driver Mobile, and Routing — translating dispatcher and driver workflows into prioritized, well-scoped features the engineering team can execute
• Drive the continued build-out of our route optimization engine, including universal optimization across order types, constraint handling, and dispatcher-facing recommendation UX that builds trust over time
• Lead product development on the driver mobile app — improving stop workflows, GPS-based automation, turn-by-turn navigation, and the day-of experience for drivers in the field
• Own the dispatch product surface area — from day-of planning and order management to real-time visibility and route execution — ensuring dispatchers have the tools they need to run operations confidently
• Own the integration strategy for hardware and data providers that power field operations — including telematics, geofencing, camera systems, and scale integrations — ensuring CurbWaste surfaces the right data at the right moment in the workflow
• Conduct ongoing customer discovery with dispatchers and drivers — shadowing workflows, running interviews, and synthesizing qualitative insight into sharp product decisions
• Partner closely with engineering to define technical architecture tradeoffs, write detailed PRDs, and maintain high delivery quality across a complex, integration-heavy surface area
• Establish and track feature-level success metrics — from route optimization adoption to driver app stop completion rates — and use data to inform what to build next
• Work with Sales and Customer Success to close feedback loops, understand how the product performs in the field, and identify gaps that affect retention and expansion

Benefits

• Flextime, recognition, and support for autonomous work. Enjoy flexible time off and generous learning and development opportunities to grow your career
• Health benefits: Company-paid medical, dental, and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Senior