Senior Product Manager - Patient Experience
About The Position
As a Senior Product Manager, Patient Experience, you will have the opportunity to ship products into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams. You will own the products that patients touch directly, including AI-guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency. This role involves owning the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems. You will define how AI-driven conversations should behave, including what the product asks, how it explains itself, when it escalates, and how it earns trust from patients. A key part of this role is partnering with clinical, design, and ML teams to translate clinical safety requirements into product experiences and using conversation data, funnel analytics, and session-level research to identify areas where patients encounter difficulties.
Requirements
- 4+ years of product management experience shipping consumer or B2B2C software; at least one product you owned end-to-end from ambiguity to launch
- Experience with AI/ML-powered products — you understand non-determinism, know why evals matter, and can reason about model behavior as a product surface
- Strong analytical fluency: you can pull your own data, define your own metrics, and won't wait for an analyst to tell you what's happening
- Exceptional written communication — your docs create alignment instead of requiring meetings to explain them
- Comfort operating in regulated, high-stakes environments
- Client-facing experience: comfortable presenting to and negotiating with external stakeholders — in our case, clinical, operational, and executive leaders at partner health systems — and holding your ground while staying open to being wrong
Nice To Haves
- Healthcare or health tech experience — clinical workflows, EHR integrations, or regulated care delivery environments
- Experience building conversational AI or chat-based products
- Consumer growth experience: funnels, activation, conversion, and retention
- Hands-on experience with LLM evaluation, prompt design, or model behavior testing
Responsibilities
- Own the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems — from first unauthenticated visit through triage, routing, and follow-up, across web and mobile
- Define how AI-driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical
- Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences
- Use conversation data, funnel analytics, and session-level research to find where patients get stuck, confused, or lost
Benefits
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
