Senior Product Manager – Employee Experience

Nordstrom•Seattle, WA

4d•$142,000 - $220,500

About The Position

The Senior Product Manager, Employee Experience is a key member of the Nordstrom HR Product Management team, responsible for defining the vision, strategy, and roadmap for the employee and manager experience and how they interact with Nordstrom's digital workplace as well as HR Operations. This PM will also lead the vision and product design for a unified self-service hub spanning web and mobile that brings together various operational touchpoints into a single, intuitive experience. The role requires close collaboration with HR Technology, HR Operations, the Employee Contact Center (ECC), Legal, and other business stakeholders, with the ability to translate organizational needs into actionable, scalable products that drive measurable adoption and reduce service delivery friction.

Requirements

6+ years in product management, with at least 2 years owning an end-to-end employee-facing product
Demonstrated experience defining a product vision or strategy with a track record of driving cross-functional alignment
Proven ability to ship AI- or ML-enabled product capabilities, with practical experience partnering with engineering to evaluate feasibility, risks, and value
Strong understanding of Generative AI concepts (e.g., agentic patterns, RAG, natural language interfaces, prompt design) and how they apply to employee and manager self-service tools
Experience defining and tracking product metrics — adoption, task completion, self-service deflection, usability — and using them to prioritize investments and report progress to leadership
Ability to translate complex organizational needs and stakeholder requirements into clear, actionable product plans and user stories
Strong critical thinking and problem-solving skills; comfortable making decisions with incomplete information and adjusting course quickly
Excellent verbal and written communication skills, including presenting product strategy, roadmaps, and performance results to various levels within a matrixed organization
Experience with HR technology platforms (Workday, ServiceNow HRSD) preferred; retail industry product experience a plus
Knowledge of product management tools (e.g., Aha!, Jira) and Agile development practices
Outstanding organizational and time management skills
Proven track record of managing all aspects of a successful product throughout its lifecycle
Technical background and understanding of software development principles, including Agile development, and testing methodologies

Responsibilities

Crafts a multi-year product vision, articulating the value proposition and ensuring alignment to company strategic vision without support
Evangelizes vision across the organization and the company where appropriate
Defines the approach to deliver on the broader product vision
Breaks down roadmaps into releasable features without support and owns the prioritization and sequencing of those features to best support strategic goals
Prioritizes feature backlog, accounting for complexity, impact, and cohesion with business unit strategy
Orchestrates comprehensive product planning sessions within their domain and across dependencies
Leads customer research and independently synthesizes insights to develop a deep understanding of relevant product opportunities
Demonstrates a deep understanding of market value and trends (including competitor products) and incorporates into product roadmaps
Writes complete user stories and acceptance criteria within domain and influences across domains
Drives progress against deliverables across their broader domain, proactively managing risks and dependencies so that outcomes are achieved
Determines testing strategy and other acceptance criteria requirements
Engages cross-functionally to ensure incidents are appropriately triaged and addressed.
Communicates impacts across the business without support
Prioritizes product roadmap to balance short-term deliverables with long term progress, across multiple domains with support
Develops feature timeline and sequencing plan within a product line, considering technical and operational constraints and delivery of iterative value without support
Partner with Change Management or other stakeholders to produce training materials and communications when plan structures or tools evolve
Partner cross-functionally to effectively define, measure and analyze processes to identify improvement opportunities
Proficient in data analysis and performance metrics
Ability to explain complex technical material clearly to users with varying levels of proficiency