Technical Product Manager - Employee Experience (EX)

Black & Veatch Family of Companies•Olathe, KS

5d•Hybrid

About The Position

The Technical Product Manager (TPM) – Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch. This role translates Employee Experience strategy into scalable, reliable technology solutions, ensuring execution across engineering and operations while delivering measurable improvements to the employee experience. The TPM partners across Engineering, End User Computing (EUC), Service Delivery, Cybersecurity, vendors, and business stakeholders to deliver outcomes—not just projects. The TPM operates with a strong accountability model—owning results, driving execution, and ensuring sustained operational performance across the EX ecosystem.

Requirements

Bachelors of Business Administration or related field
Twelve or more years related experience
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field (or equivalent experience)
10+ years of experience in product management, technical delivery, or engineering roles
Experience leading enterprise technology initiatives across multiple teams
Strong technical experience in: Endpoint management and lifecycle, IT Service Management (Incident, Problem, Change), Enterprise platforms (e.g., ServiceNow, identity, collaboration tools)
Experience working within Agile or hybrid delivery models
Experience in Digital Employee Experience (DEX) or workplace technology
Experience with service performance management and experience-level metrics (XLAs)
Experience working with vendors and managed service providers
PMP Certification desired

Responsibilities

Own the end-to-end lifecycle of assigned EX products and initiatives
Define product vision, roadmap, and success criteria aligned to business and D&IT priorities
Lead delivery of major EX initiatives, including: Endpoint lifecycle and device modernization, Day 1 onboarding and provisioning experience, Digital Employee Experience (DEX) tools and insights, A/V and collaboration experience, Field and site technology experience
Prioritize backlog to maximize business value and employee experience outcomes
Translate business and experience needs into technical requirements and solutions
Partner with engineering teams to design scalable, secure, and supportable solutions
Drive Agile delivery practices including backlog refinement, sprint planning, and release execution
Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools)
Ensure delivered solutions operate reliably in production
Define support models, runbooks, and escalation paths with Service Delivery
Embed monitoring, telemetry, and ITSM practices into all capabilities
Drive reduction of incidents, repeat issues, and operational inefficiencies
Define and manage performance using experience and operational metrics
Use data (DEX, service data, feedback) to continuously improve outcomes
Lead execution across teams without direct authority
Hold teams accountable to commitments, timelines, and quality standards
Identify and resolve risks, dependencies, and blockers
Ensure clear ownership across all participating teams and vendors
Partner with PMO to align on: Delivery governance and standards, Portfolio prioritization and dependencies, Status reporting and execution discipline
Ensure adherence to enterprise delivery frameworks and milestones
Represent the voice of the employee in all product decisions
Identify friction points using feedback and usage insights
Ensure delivery drives measurable improvements in productivity, ease, and confidence