Senior Product Manager - Digital Self Service (Remote)
About The Position
Progressive Leasing is hiring a Senior Product Manager to grow its digital self-service products and support the company’s mission. This remote role can be performed anywhere in the continental United States or from a corporate location in Utah or Arizona. The position focuses on improving the post-approval customer experience across digital channels, including web and mobile. The role combines product strategy and hands-on execution. The Senior Product Manager will work with engineering, design, company leaders, customers, and other stakeholders to identify customer and business needs, research and validate solutions, define product functionality, and deliver improvements. The position also involves configuring or optimizing AI chatbot workflows that support customer self-service and analyzing product performance to guide ongoing iteration.
Requirements
- 5 to 7 years of experience in software product management.
- Experience owning and managing post-approval or account management products in a consumer-facing digital environment.
- Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile.
- Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution.
- Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and related regulatory context.
- Ability to work from high-level strategy through detailed execution.
- Exceptional listening, speaking, collaboration, and written and presentation communication skills for a variety of audiences.
- High integrity and ambition to pursue the best possible product and service.
- Ability to self-motivate, self-direct, and remain flexible in a fast-paced environment.
- Passion for innovating new products.
- Bachelor's degree or equivalent work experience.
Nice To Haves
- Payment or billing product experience.
- Experience with customer notification systems, including push, email, or SMS triggers tied to account or payment events.
- Experience in lease-to-own, BNPL, or other consumer lending or fintech products.
- Mobile and web-based product experience.
- Risk product experience.
Responsibilities
- Develop and maintain a product roadmap by working with internal stakeholders and customers to improve the post-approval customer experience.
- Lead cross-functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research.
- Define use cases, features, requirements, and acceptance criteria that articulate desired product functionality.
- Establish an iterative release schedule with dependent teams to deliver customer value and features on time.
- Test, measure, and iterate on existing product experiences, identifying friction points and driving data-informed improvements.
- Manage stakeholder expectations and clearly communicate timelines, blockers, successes, and failures.
- Analyze the performance of product features.
- Build organizational buy-in and maintain communication with functional areas.
- Use sound judgment to assess risks and opportunities and provide well-structured, data-informed written narratives.
- Collaborate constructively with engineers, designers, peers, and company leaders.
Benefits
- Competitive compensation.
- Medical, dental, vision, and life insurance.
- Paid parental leave.
- Company-matched 401(k).
- Paid time off and paid holidays.
- Paid volunteer hours.
- Employee resource groups.
- Employee stock purchase program.
- Tuition reimbursement.
- Charitable gift matching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
