Senior Product Manager

Burke & Herbert Bank & Trust•Alexandria, VA

9d•$100,000 - $180,000•Onsite

About The Position

This role serves as a force multiplier for the Product & Payments organization, enabling disciplined execution of enterprise priorities across product, payments and digital strategy. This role operates as a central integrator across business lines, strategy, execution, governance, and communication, ensuring that priorities established by the Head of Product & Payments Strategy are translated into coordinated, measurable, and risk-aligned outcomes. This role partners closely with leaders across lines of business, Operations, Technology, Risk, Compliance, Marketing, and Client Experience to drive execution of the product and payments strategy roadmap, governance and adherence to the New Products & Services Policy, enterprise go-to-market readiness, cross-functional alignment, and performance reporting.

Requirements

7–12+ years of experience in financial services, consulting, product strategy, payments, digital banking, strategy execution, or transformation.
Experience supporting senior executives or operating in a strategic program management, business management, or transformation role.
Strong familiarity with product management lifecycles, payments, go-to-market execution, customer journey mapping, and regulated financial services environments.
Bachelor’s degree in Business, Finance, Strategy, Operations, or related field required.
Strategic execution and program discipline
Executive-level communication and synthesis
Influence without authority across senior stakeholders
Analytical problem solving and performance management
Risk, control, governance, and audit-readiness orientation
Customer-centric and commercially minded decision-making
High judgment, discretion, and comfort with ambiguity

Nice To Haves

MBA or advanced degree preferred.

Responsibilities

Translate strategic priorities into clear execution roadmaps, milestones, and accountability structures.
Assist in establishing and managing the operating cadence, including business line leadership meetings, initiative reviews, and updates.
Track progress across strategic initiatives and escalate risks, interdependencies, or blockers.
Ensure alignment between enterprise strategy and product-level execution plans.
Partner with Product, Marketing, and line of business leaders to support consistent execution of the enterprise go-to-market framework.
Coordinate launch readiness governance, including readiness checklists, approvals, training, sales enablement, and channel alignment.
Facilitate post-launch reviews and performance tracking against defined success metrics.
Ensure launches meet brand, compliance, and regulatory expectations.
Serve as a central coordinator for adherence to the New Products & Services Policy, Technology and related Enterprise Change Management Program.
Serve as SME for key Products (e.g. Debit, Credit, Deposit, etc.) ensuring efficient and effective execution of any related projects, growth and development initiatives
Ensure product initiatives include proper documentation, risk and compliance review, and defined approval pathways.
Partner with Risk, Compliance, Legal, Operations, and Technology to support enterprise governance standards.
Maintain audit-ready documentation and support regulatory inquiries, internal audit, and exam preparation.
Lead and coordinate high-priority cross-functional initiatives, including product launches, enhancements, payments strategy initiatives, customer journey transformation, and digital channel improvements.
Drive alignment across stakeholders and ensure accountability across business units.
Act as an escalation point for interdependencies and conflicting priorities.
Partner with business lines, Client Experience, and Analytics teams to prioritize and execute customer journey improvements.
Support coordination of digital initiatives across mobile, online banking, email, SMS, and in-product messaging.
Ensure initiatives align with customer-centric design standards, segmentation, personalization, accessibility, and compliance expectations.
Develop and maintain executive dashboards across product performance, payments portfolio growth, digital adoption, go-to-market outcomes, and revenue impact.
Provide data-driven insights and recommendations to the Head of Product & Payments Strategy.
Prepare communications and materials for leadership updates, strategic planning sessions, and Board-level reporting as appropriate.
Serve as a liaison between the Head of Product & Payments Strategy and internal stakeholders.
Draft communications, presentations, decision memos, status reports, and strategic briefings.
Ensure consistent messaging across programs and alignment with enterprise priorities.
Support disciplined execution of customer-impacting changes across products, pricing, features, digital channels, and servicing processes.
Partner with Operations, Risk, Compliance, Client Experience, and Technology to assess customer impact and coordinate rollout sequencing.
Monitor post-implementation results and escalate customer, operational, or risk issues proactively.
Lead or support enterprise-critical initiatives as delegated by the Head of Product & Payments Strategy.
Conduct analysis on market trends, competitive positioning, product strategy, pricing opportunities, and payments innovation.
Support annual planning, roadmap development, prioritization, and resource alignment.
Other duties as assigned.