Senior Product Manager - Certificates of Deposit (US)

TD•Lewiston, ME

1d•$115,440 - $186,160

About The Position

The Senior Product Manager oversees end-to-end management of assigned products, services, and programs, including their features, benefits, and characteristics, to meet customer needs while supporting the Bank’s profit and loss objectives. The role builds the product value proposition and identifies the investments required to deliver it, and formulates strategy, policy, and overall direction for the assigned product portfolio. The position focuses on Certificates of Deposit and is based in Mount Laurel, New Jersey. This role provides strategic and specialized product-management expertise, with responsibility for complex product areas and potentially enterprise-wide impact. It develops and implements product strategy, policies, and processes that improve the customer experience while achieving business objectives and aligning with risk appetite. The Senior Product Manager oversees product delivery, financial performance, planning and forecasting, market research, product development, and relationships with internal and external partners. The position may lead product programs and projects, and provides subject-matter expertise to senior management and other stakeholders.

Requirements

Undergraduate degree or product certificate, and/or 10+ years of relevant experience.
Previous product experience required.
Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, and competitive intelligence.
Knowledge of current and emerging competitor and market trends.
Advanced ability to lead, plan, implement, and evaluate program or project activities to complete product initiatives.
Ability to forecast, contribute to strategic direction, and advise senior leadership on product management.
Ability to establish goals and objectives that support the strategic plan.
Skill in mentoring, coaching, and performance management.
Effective oral and written communication skills.
Ability to collaborate and build relationships across teams and functions, and to work both independently and as a team member.
Sound judgment and ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Skill in preparing and managing budgets and profit and loss.
Knowledge of, or skill in using, analytical software tools, data analysis methods, and reporting techniques.
Skill in using computer applications, including MS Office.
Ability to handle confidential information with discretion.

Nice To Haves

Experience leading strategy is strongly recommended.

Responsibilities

Manage assigned products, services, and programs end to end, including product features, benefits, pricing, and customer value proposition.
Formulate product strategy, policy, and overall direction for the assigned product portfolio.
Develop and maintain knowledge of regulatory requirements, customers, markets, and industry developments to identify product and process innovations.
Develop and implement product policies and procedures that enhance the end-to-end customer experience while meeting business objectives and risk appetite.
Oversee clear and effective delivery of products and services to customers, including training, enhancements, and irritant reduction.
Act as a subject-matter expert for product-related inquiries and provide written and verbal presentations to senior management.
Lead or contribute to business plans that support account acquisition and growth, and track product profit-and-loss impact.
Work with Marketing, Phone Channel, Retail, Acquisition, Segments, distribution channels, vendors, and other partners to assess trends, identify opportunities, facilitate ideation, and develop business cases for new product development and growth.
Build and maintain relationships with sales distribution, internal stakeholders, and external partners so customer needs inform strategic decisions and product options.
Lead and facilitate problem-solving sessions with partners and vendors.
Design end-to-end processes for product development, implementation, use, reporting, and feedback.
Direct and coordinate market research to determine customer needs and inform product development.
Manage day-to-day product activity, identify and implement features and enhancements, support recommendations with business cases, and assist in strategic development of new initiatives.
Apply relevant enterprise frameworks and methodologies to product-management work.
Deliver financial results through pricing, margin, volume, and other available levers; develop business cases supporting acquisition, retention, customer experience, engagement, and market share.
Conduct industry and competitive analysis, share relevant market insights with Acquisition Teams, and refine strategy based on product P&L, competitive research, and marketing and risk-management tactics.
Establish effective product policies and processes aligned with business processes and risk appetite.
Oversee product-management deliverables within budget and according to the approved product plan, working with partners to develop deliverable content.
Champion the annual business plan and monthly and quarterly forecasting processes.
Contribute to partner-led projects and collaborate with internal and external service providers, including IT, operations, legal, compliance, and marketing.
Identify and manage market, credit, and operational risks associated with the product or segment.
Maintain productive relationships with distribution-channel owners and comply with Bank and industry codes of conduct.
Support a culture of risk management and control through effective processes aligned with risk appetite.
Participate as a team member, communicate project status and relevant information, contribute expertise and knowledge transfer, and support a positive, collaborative, and diverse work environment.
Mentor others, share knowledge and best practices, and develop productive relationships with internal and external stakeholders.
Represent the business area and bank as a brand ambassador.