Senior Product Manager (Residential)

1-800-GOT-JUNK? • Mission, KS

16h • Hybrid

About The Position

1-800-GOT-JUNK? is seeking a Senior Product Manager to shape the vision and build the next generation of web applications for residential customers. The role identifies residential customer needs and develops solutions, including potential product line extensions, to improve the residential customer experience and support innovation and service delivery.

The Senior Product Manager will develop and execute a product roadmap informed by the company’s strategy, service delivery, and technology. They will own the product vision and strategy, lead products from ideation through launch and iteration, and collaborate across engineering, design, marketing, sales, and other teams. The role also involves customer and franchise-community research, prioritizing requirements, measuring product performance, and mentoring other product managers.

The position is based in Kansas City and follows a hybrid work model. Employees in the Kansas City, Vancouver, and Toronto hubs are expected to work from the office several days each month, including scheduled team collaboration and company connection days.

Requirements

• At least 7 years of progressive product management experience, including at least 3 years at a senior level.
• Experience defining and executing product strategy and roadmaps.
• Results-driven e-commerce product experience, ideally B2C, with end-to-end ownership of complex products and the ability to translate business needs into scalable solutions that drive revenue growth and long-term customer value.
• Ability to identify user pain points and translate them into clear problem statements, experiments, and solutions.
• Expertise using data and KPIs to inform product decisions and measure success.
• Strategic problem-solving and prioritization skills, with the ability to collaborate across engineering, operations, front-line teams, and executive levels.
• Solid understanding of modern software development, including agile/agentic approaches, and interest in using automation and AI for operational efficiency.
• Proven ability to deliver products on time and on budget, with professionalism and attention to detail.

Nice To Haves

• Experience working within a franchise environment.

Responsibilities

• Define and own the product vision, strategy, and roadmap for the residential customer product experience in alignment with business objectives.
• Lead the end-to-end product lifecycle, from ideation and development through launch and iteration.
• Collaborate with and influence engineering, design, marketing, sales, senior leadership, and other teams to deliver high-impact solutions.
• Conduct ongoing external and franchise-community research to understand customer needs, competitors, and industry trends.
• Gather and prioritize requirements, balancing customer feedback, business goals, and technical constraints.
• Track product performance and use data insights to inform continuous improvement.
• Mentor other product managers and contribute to the maturation of the product management function.

Benefits

• Company profit-sharing program.
• Comprehensive extended health and dental benefits.
• Paid time off, including annual vacation and personal days.
• Hybrid work environment with flexibility to work remotely and from corporate offices.
• Professional development opportunities.
• Health and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed