Senior Product Manager, SBO (Safety Back-Office)

Feeld

3h•$95,000 - $115,000•Remote

About The Position

At Feeld, we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Senior Product Manager to become part our remote team and our mission to elevate the human experience of sexuality and relationships. You will lead the product strategy and roadmap for Feeld’s Safety Back-Office product area, helping internal teams detect, prevent, respond to, and resolve safety risks such as fakes, spam, fraud, and abuse. Your work will help members feel more confident that Feeld is a safer, more trusted space, while enabling moderation, support, fraud, and compliance decisions to be clearer, faster, more consistent, and more scalable. To be right for this role, you should have experience leading complex product work in ambiguous, cross-functional environments, with a strong ability to turn operational, customer, data, and stakeholder insight into clear product strategy and measurable outcomes.

Requirements

You have led complex product initiatives where the problem space involved ambiguity, operational complexity, sensitive user impact, or multiple stakeholder groups
You have experience turning qualitative insight, operational data, user signals, and business context into focused product priorities and measurable outcomes
You are comfortable working with cross-functional partners across disciplines such as engineering, design, data, operations, support, compliance, risk, or policy
You are able to communicate clearly with different audiences, simplifying complex technical, operational, compliance, or safety topics into actionable decisions.

Nice To Haves

You have experience working in Trust & Safety, fraud prevention, moderation, customer support tooling, compliance tooling, internal platforms, or operational systems
You have built products or workflows that improved decision consistency, operational efficiency, automation, or quality assurance
You have worked on products where member trust, risk reduction, privacy, safety, or harm prevention were central to success
You are interested in creating humane, scalable systems that support both members and the internal teams responsible for protecting them

Responsibilities

Own the product strategy and roadmap for Feeld’s Safety Back-Office product area
Partner with Trust & Safety, Fraud, Customer Support, Compliance, Engineering, Design, Data, and Product to identify and prioritise high-impact opportunities
Lead discovery into internal workflows, member safety risks, moderation quality, support efficiency, fraud patterns, and compliance needs
Translate complex operational challenges into clear product problems, success metrics, and delivery plans
Improve Feeld’s ability to address fakes, spam, fraud, abuse, and other behaviours that undermine member trust
Define and track metrics for member trust, safety outcomes, operational efficiency, decision consistency, quality, and business impact
Communicate roadmap priorities, progress, risks, and outcomes to leadership and cross-functional stakeholders
Drive cross-functional execution from problem definition through launch, measurement, and iteration