Medical Back Office Manager

Principle Health Systems•Webster, TX

4d•$48,000 - $55,000•Onsite

About The Position

Under the supervision of the Practice Administrator, the Back Office Manager is responsible for the day-to-day operations of the back office including the Customer Service Team, Insurance Verification Team, and Procedure Scheduling Team. This role ensures the department operates efficiently, maintains compliance with regulations, and provides exceptional patient service.

Requirements

4+ years’ experience working in a back office medical setting
2+ years’ experience in a supervisory role preferred
4+ years of medical office billing experience
Patient Access & Scheduling Manager with strong healthcare operations experience
Must have strong knowledge of insurance guidelines, procedure scheduling, all aspects of insurance verification, deductibles, etc.
Working knowledge of medical terminology
Proficiency with EMR systems and software applications
Proficient in Microsoft Office Suite applications
Excellent written and oral communication skills
Strong understanding of laws and standards of HIPAA regulations
Exceptional customer service skills mandatory

Responsibilities

Ensure the department is opened and closed daily, as per established schedules.
Obtains, opens, and distributes mail appropriately.
Manages and schedules the personnel.
Regularly review productivity and make staffing adjustments as needed.
Hire and train new office staff, set up employee schedules, assists Practice Administrator with employee performance evaluations.
Exhibits exceptional professionalism and customer service for patients and actively works with employees to increase these qualities.
Monitor and approve employee timesheets and PTO requests.
Orders and inventories office and clinical supplies.
Regularly reviews Procedure Scheduling spreadsheet to ensure all procedures are being scheduled in a timely manner.
Ensures provider scheduling guidelines are followed in accordance with the clinics and the procedure facilities.
Ensure authorizations for office visits and procedures are obtained in a timely manner.
In conjunction with the CSR Lead, ensure scheduling guidelines are followed ensuring the provider schedules are not overbooked.
Regularly review office policies and procedures to ensure compliance with federal and state laws and regulations.
Ensure patient privacy is being maintained according to HIPAA laws.
Assists with crisis management in all areas of the practice.
Additional administrative duties as assigned by the Practice Administrator.

Benefits

Comprehensive medical, dental, and vision insurance
Company-paid basic life and long-term disability coverage
Voluntary benefits, including short-term disability, accident, and critical illness insurance
401(k) retirement plan
Generous Paid Time Off (15 days annually, accrued bi-weekly)
9 paid company holidays each year
On-demand access to earned wages
Confidential support services for you and your family
Mileage reimbursement and shift differentials are available for eligible roles
Exclusive employee discounts on fitness memberships, car services, and more!