Medical Back Office Manager

Principle Health Systems•Webster, TX

3d•Onsite

About The Position

The Back Office Manager is responsible for the day-to-day operations of the back office, including the Customer Service Team, Insurance Verification Team, and Procedure Scheduling Team. This role ensures the department operates efficiently, manages personnel, and maintains compliance with relevant laws and regulations. The position also involves ordering supplies, managing patient scheduling, and assisting with administrative duties. Principle Spine and Pain offers a competitive benefits package and a supportive work environment, recognized by multiple Top Workplaces honors.

Requirements

4+ years’ experience working in a back office medical setting
4+ years of medical office billing experience
Patient Access & Scheduling Manager with strong healthcare operations experience
Strong knowledge of insurance guidelines, procedure scheduling, all aspects of insurance verification, deductibles, etc.
Working knowledge of medical terminology
Proficiency with EMR systems and software applications
Proficient in Microsoft Office Suite applications
Excellent written and oral communication skills
Strong understanding of laws and standards of HIPAA regulations
Exceptional customer service skills mandatory

Nice To Haves

2+ years’ experience in a supervisory role preferred

Responsibilities

Oversee the day-to-day operations of the back office, including Customer Service, Insurance Verification, and Procedure Scheduling Teams.
Ensure the department is opened and closed daily according to established schedules.
Manage and schedule personnel, review productivity, and make staffing adjustments.
Hire and train new office staff, set up employee schedules, and assist with performance evaluations.
Exhibit and promote exceptional professionalism and customer service for patients.
Monitor and approve employee timesheets and PTO requests.
Order and inventory office and clinical supplies.
Review the Procedure Scheduling spreadsheet to ensure timely scheduling of all procedures.
Ensure provider scheduling guidelines are followed in accordance with clinics and procedure facilities.
Obtain authorizations for office visits and procedures in a timely manner.
Ensure provider schedules are not overbooked in conjunction with the CSR Lead.
Regularly review office policies and procedures for compliance with federal and state laws and regulations.
Ensure patient privacy is maintained according to HIPAA laws.
Assist with crisis management in all areas of the practice.
Perform additional administrative duties as assigned by the Practice Administrator.

Benefits

Comprehensive medical, dental, and vision insurance
Company-paid basic life and long-term disability coverage
Voluntary benefits, including short-term disability, accident, and critical illness insurance
401(k) retirement plan
Generous Paid Time Off (15 days annually, accrued bi-weekly)
9 paid company holidays each year
On-demand access to earned wages
Mileage reimbursement
Shift differentials
Exclusive employee discounts on fitness memberships, car services, and more!