Senior Product Manager II, Axon 911

Axon•New York, NY

8d•$162,150 - $216,200•Hybrid

About The Position

Axon 911 brings together Prepared and Carbyne to create a platform combining modern 911 infrastructure with an AI intelligence layer. The Senior Product Manager II will work toward “The Perfect Response” by identifying gaps in emergency response that can lead to loss of life or preventable errors, then developing products or workflows to address them. The role leads large, cross-functional initiatives that improve communication and data-sharing for 911 telecommunicators, dispatchers, and responders. It requires ownership of a product domain, setting priorities, defining product vision and roadmaps, coordinating complex delivery, and building alignment among stakeholders. The product manager will also develop deep customer understanding through research and direct engagement, including ridealongs and sit-alongs, and will mentor other product managers. This is a hybrid role requiring four days per week in Axon’s Manhattan office. Axon describes its mission as protecting life and expects employees to follow relevant environmental, health, and safety policies and procedures.

Requirements

At least 5 years of product management experience delivering large-scale, cross-functional projects in B2B or B2G SaaS environments.
Experience building 0-to-1 products or scaling deeply technical products from 1 to 100.
Ability to collaborate with engineering teams and translate product vision and goals into actionable technical requirements.
Ability to combine market research, user feedback, and data analysis into product strategy.
Demonstrated ability to build alignment across engineering, design, sales, and marketing teams.
Adaptability in rapidly changing environments and ability to iterate based on market and user feedback.
Self-driven, proactive, empathetic approach focused on customer needs.

Responsibilities

Own a product domain and prioritize work to address limiting factors and advance the mission of achieving “The Perfect Response.”
Plan and deliver complex, cross-functional features and products affecting field responders, 911 calltakers, and dispatchers.
Define clear goals, communicate product vision, and support consistent, high-impact delivery.
Create product roadmaps aligned with company strategy, balance competing priorities, and secure stakeholder buy-in.
Conduct extensive customer research, including field ridealongs and 911-center sit-alongs; build relationships with emergency responders and synthesize user research.
Use customer empathy and real-world needs to inform product decisions and communicate the future-state vision.
Influence stakeholders, reconcile conflicting priorities, and secure organizational commitment to large-scale projects.
Mentor and develop other product managers through structured guidance and shared learning.
Resolve project blockers, balance speed with strategic impact, align cross-functional teams, and deliver against high-stakes deadlines.