Senior Product Manager I, Axon 911

Axon•New York, NY

8d•$150,938 - $201,250•Hybrid

About The Position

Axon 911 is combining modern 911 infrastructure with an AI intelligence layer to help public safety agencies respond faster and make better decisions. The Senior Product Manager’s mission is to advance “The Perfect Response” by identifying gaps in emergency response that can lead to loss of life or preventable errors, then developing products, workflows, or systems to address them. The role leads large, cross-functional initiatives focused on communication and data-sharing for 911 telecommunicators, dispatchers, and responders. The product manager owns the domain’s priorities, leads complex projects, sets and communicates roadmaps, develops deep customer relationships through research and field observation, aligns stakeholders, mentors other product managers, and keeps initiatives moving toward high-impact outcomes. This is a hybrid role with an expectation of four days per week in Axon’s Manhattan office. Axon describes its mission as protecting life and notes that its products serve public safety agencies across 1,000 cities.

Requirements

At least 3 years of experience delivering large-scale, cross-functional projects in B2B or B2G SaaS environments.
Experience building 0-to-1 products or scaling deeply technical products from 1 to 100.
Ability to collaborate with engineering teams and translate product vision and goals into actionable technical requirements.
Ability to incorporate market research, user feedback, and data analysis into product strategy.
A record of building alignment across engineering, design, sales, and marketing teams.
Ability to adapt and iterate based on market and user feedback.
Self-driven approach, proactive opportunity identification, ability to inspire teams, and empathy for customer needs.

Nice To Haves

Creativity in developing new technologies and a tendency to seek transformative, 10x solutions.

Responsibilities

Own the product domain and prioritize work to address its most important limiting factors and advance the mission.
Lead major cross-functional projects and deliver complex features or products serving field responders, 911 calltakers, and 911 dispatchers.
Define clear project goals, align teams on product vision, and ensure consistent, high-impact delivery.
Establish product roadmaps aligned with company strategy, balance competing priorities, and secure stakeholder buy-in.
Conduct extensive customer research, including ridealongs with field responders and sit-alongs in 911 centers.
Build relationships with emergency responders, conduct and synthesize user research, and incorporate real-world needs into product decisions.
Communicate product vision, reconcile conflicting priorities, and secure organizational commitment to large-scale projects.
Provide structured guidance to other product managers and share insights to strengthen team knowledge and leadership.
Resolve project blockers, balance speed with strategic impact, align cross-functional teams, and deliver on high-stakes deadlines.