Senior Product Manager, Digital Assistance

Scotiabank • Toronto, ON

2d • Onsite

About The Position

We are seeking an experienced Product Manager to help shape and grow our Digital Assistance portfolio, spanning search, help centre, chatbot, and virtual appointment management. This role requires a strong product foundation, a customer-first mindset, and the ability to deliver intuitive digital experiences that help customers find information, complete tasks, and connect with the right support. The successful candidate will be a strong cross-functional partner with excellent communication skills and the ability to drive outcomes in a complex, fast-paced environment.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years of product management experience, preferably in digital products, self-serve experiences, customer assistance, or FinTech.
• Strong familiarity with digital product development and agile delivery practices.
• Proven ability to lead cross-functional collaboration and influence stakeholders across levels.
• Strong communication, presentation, and problem-solving skills, with the ability to simplify complex concepts.
• High ownership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead discovery to identify opportunities, validate hypotheses, and improve the Digital Assistance portfolio across search, help centre, chatbot, and virtual appointment experiences.
• Own and manage the product roadmap, ensuring timely delivery of high-quality releases.
• Define and prioritize features that deliver seamless, effective, and customer-focused experiences across the portfolio.
• Provide clear, consistent updates to stakeholders and maintain alignment across the organization.
• Present product strategy, priorities, and progress to internal and external stakeholders with clarity and confidence.
• Partner with engineering, design, content, analytics, and business teams to scope and deliver capabilities aligned to customer and business needs.
• Champion a customer-centric approach and continuously optimize experiences through user feedback, experimentation, and performance insights.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior