Senior Product Manager, AI Receptionist

Boulevard

2h•$120,400 - $185,700•Remote

About The Position

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Our technology not only helps our customers survive but thrive. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in enterprise and multi-location operators. Every salon, spa, and medspa deserves a front desk that never misses a call, never drops a message, and always knows what to say. Boulevard's AI Receptionist is building that — agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time. This role owns that vision end-to-end.

Requirements

5–8 years in product management with experience in B2B2C or both B2C and B2B environments
Experience shipping AI-powered products
LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering
AI-native in your own practice — using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving
Strong voice-of-customer instincts — experience building products for users skeptical of automation and designing for trust
Data fluency — comfortable defining metrics, pulling analysis, and building cases for roadmap bets with evidence
Cross-functional leadership — experience influencing engineering, design, and data teams without relying on authority, and keeping multiple workstreams moving in parallel
Clear communication — ability to translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership

Nice To Haves

Experience with conversational AI, voice interfaces, or messaging products
Experience in vertical SaaS or services-industry platforms
Familiarity with AI quality evaluation — thought about how to measure and improve AI conversation quality
A genuine affinity for small businesses — understanding their constraints and what it takes to earn their trust

Responsibilities

Own the AI Receptionist product end-to-end
Set the vision, roadmap, and success criteria for Boulevard's AI Receptionist suite
Define what great AI-powered client communication looks like
Drive adoption and outcomes for the AI Receptionist, including revenue, adoption, and retention
Define product metrics that drive business outcomes: autonomous resolution rate, agent productivity, CSAT, and more
Collaborate on pricing strategy and connect product performance to business impact
Represent the customer by developing genuine fluency with how self-care businesses manage client communication