Senior Product Manager, AI & Enablement
RingCentral•Belmont, CA
•Onsite
About The Position
RingCentral is seeking a Senior Product Manager to lead product enablement and training initiatives. This role serves as a crucial link between product teams, Product Marketing Enablement, and other cross-functional departments to ensure customers can maximize product value. The position offers a unique blend of product strategy and a passion for education and user experience, driving the development of training content, product documentation, and enablement programs for global users, partners, and internal teams.
Requirements
- 5+ years of experience in CCaaS product management.
- Proficiency in leveraging AI tools and technologies for content creation, documentation automation, or designing AI-driven learning experiences.
- Ability to think strategically and translate complex product features into clear, actionable, and engaging training content.
- Exceptional written and verbal communication skills, with a talent for storytelling and simplifying technical concepts.
- Ability to quickly grasp, master, and explain new software products, architectures, and features.
- Strong user-centric mindset with a passion for improving user experience through education and self-service resources.
- Proven track record of working effectively and building alignment across multiple cross-functional teams and stakeholders.
Responsibilities
- Develop and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs.
- Lead the creation of engaging and scalable training materials, including video tutorials, e-learning modules, webinars, and certification programs.
- Ensure the help center, knowledge base, and self-service documentation are accurate, user-friendly, and up-to-date by partnering with product teams.
- Analyze training program and documentation effectiveness using data and user feedback, and continuously iterate to improve the learning experience.
- Act as a subject matter expert for customer-facing teams (sales, support, customer success) by developing internal enablement assets and delivering training.
- Collaborate with product managers to understand new features and roadmap plans, and partner with marketing and sales to support go-to-market strategies.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
