Staff Product Manager, AI Enablement

Airwallex•San Francisco, CA

14h•$190,000 - $270,000

About The Position

As a Staff Product Manager, AI Enablement you will define and drive the strategy, roadmap, and execution for Airwallex’s next-generation AI-powered products. You will work at the intersection of fintech, AI/ML, and global financial operations, building intelligent automation and customer experiences that scale across regions and languages. This is a high-impact, strategic role with the opportunity to shape the future of global payments, treasury, cards, and B2B financial operations.

Requirements

7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products (e.g., platforms, marketplaces, productivity tools), including 0→1 or early-stage products in high-ambiguity environments with a clear builder mindset.
Hands-on experience building and shipping AI/LLM-powered products, with deep technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored.
Data-driven, growth-oriented problem solver with strong analytical rigor (dashboards, SQL or product analytics tools) and a track record of running experiments (e.g., A/B tests) to improve activation, adoption, or retention.
Builder mindset, stakeholder management skills, able to align engineering, data, design, operations, CS, and GTM partners around strategy, roadmap, and execution.

Nice To Haves

Experience in fintech, payments, treasury, cards, or B2B financial operations, including working within compliance/risk/role-based access constraints.
Prior work on growth, lifecycle, or PLG products (e.g., in-product nudges, rewards, cross-sell systems, lifecycle automation).
Technical background or prior role in AI/ML, data science, or engineering.
Experience building customer service/support automation (e.g., bots, self-serve flows, deflection journeys).
Experience launching products across multiple regions and languages in a fast-paced, global environment.

Responsibilities

Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation to launch and ongoing optimization.
Define and champion the product vision and roadmap, balancing long-term innovation with short-term business needs.
Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions.
Drive Product-Led Growth (PLG) initiatives, including in-product nudges, rewards, cross-sell systems, and lifecycle automation to enhance customer adoption, retention, and revenue generation.
Build and ship hands-on AI/ML-powered products (e.g., copilots, agents, chatbots, recommendation systems), not just integrate models into existing flows.
Leverage AI-driven technologies and data-driven insights to innovate, improve user experience, and reduce operational friction.
Lead the development of customer service and support automation (e.g., bots, self-serve flows, deflection journeys) to deliver intelligent automation across payments, onboarding, and support.
Ensure compliance, transparency, and responsible AI practices are embedded in all products, especially in regulated domains like payments, treasury, and cards.
Launch products across multiple regions and languages in a fast-paced, global environment, collaborating with local teams to ensure market fit and regulatory compliance.
Mentor and lead other product managers, with the opportunity to grow into a broader leadership role.