Senior Product Management Fellow

City of New York•New York, NY

13h•$100,000 - $180,000•Onsite

About The Position

The NYC Office of Technology and Innovation’s Public Interest Technology (PIT) Crew is hiring a Senior Product Management Fellow for an 18-month, grant-funded public service fellowship ending in July 2028. The fellow will work with the PIT Crew and City agencies to build and launch public-facing products intended to improve affordability and deliver measurable benefits to New Yorkers. The team will pilot modern design and technology practices to deliver high-quality user experiences more quickly and cost-effectively. This hands-on role shapes, ships, and launches resident-facing products end-to-end. The fellow works closely with designers, engineers, user researchers, policy teams, agency staff, and other City employees, guiding products from problem framing and discovery through public launch. The role also helps establish product practices for problem framing, discovery, research, generative tools, impact measurement, and responsible delivery. The position is based in Brooklyn, NY. It is grant funded and has an 18-month tenure ending July 2028.

Responsibilities

Lead resident-facing products from problem framing through public launch, owning scope, sequencing, and decisions about what ships in the first version.
Move products through discovery, rapid prototyping, MVP iteration, pilots, and launch, balancing scope, quality, and timing.
Plan and conduct discovery with New Yorkers and agency partners, collaborating with designers and researchers to establish product direction.
Partner with designers, engineers, user researchers, and OTI employees on product decisions; own project scoping and prioritization.
Build and maintain relationships with agency staff, policy advisors, legal counsel, and executive sponsors, translating between policy goals and product decisions.
Coordinate production launch needs with OTI teams, including platforms, performance, security, accessibility, and compliance reviews.
Define and measure success by writing metrics, instrumenting products, and reporting outcomes and lessons learned.
Drive public launches and rollouts with communications teams, executive offices, and external partner organizations, including announcement plans, briefings, and post-launch traffic.
Write product briefs, decision memos, and post-launch retrospectives to preserve institutional knowledge and support continuous improvement.
Help shape the product culture of a small, mission-driven team, including mentorship, hiring, and onboarding for future product managers.
Perform special projects and initiatives related to the grant as assigned.