Senior Product Design Fellow
About The Position
The Senior Product Design Fellow will design and ship resident-facing products for New Yorkers from concept through launch. This hands-on role spans user research, interaction design, visual design, and content design. The Fellow will work closely with product managers, engineers, designers, policy teams, agency staff, and other City employees to turn problem statements and complex rules into usable products and services. The Fellow will lead design across the full product process, including framing problems, conducting research, developing prototypes, designing interfaces, and partnering with product managers and engineers through build and launch. The role also helps establish modern team practices for research, shared design systems, and delivering high-quality products at pace and scale. The position is grant-funded for an 18-month tenure, ending July 2028, and is based in Brooklyn, New York.
Requirements
- A baccalaureate degree in computer science, engineering, human-computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience with specialization in a relevant technology, process, methodology, and/or domain; or an associate degree in one of those fields plus six years of such experience; or a baccalaureate degree in any field plus eight years of such experience; or equivalent education and/or experience.
- Ability to design and ship resident-facing products end-to-end, including user research, interaction design, visual design, and content design.
- Experience conducting user research and translating findings into product decisions.
- Ability to create user flows, information architecture, wireframes, high-fidelity interfaces, and prototypes.
- Ability to turn complex rules, legal language, and agency processes into clear, plain-language product copy.
- Ability to collaborate with product managers, engineers, researchers, agency staff, policy advisors, and legal counsel.
- Ability to incorporate accessibility into design and work toward City quality and accessibility standards.
Responsibilities
- Lead end-to-end design of resident-facing products from concept to launch, including user research, interaction design, content design, and visual design.
- Move through rapid prototyping, usability testing, MVP iteration, piloting, and public launch, balancing scope, quality, and timing.
- Plan and conduct research with New Yorkers, including interviews, usability sessions, and field visits, and synthesize findings into actionable decisions.
- Design user flows, information architecture, wireframes, and high-fidelity interfaces, and help build prototypes to test interactions.
- Use plain-language content design to make complex eligibility rules, legal language, and agency processes clear and actionable.
- Partner with product managers, engineers, user researchers, and other OTI employees on product decisions, scoping, and prioritization.
- Work with agency staff, policy advisors, and legal counsel to translate complex rules and regulations into usable experiences.
- Build accessibility into the design process and partner with engineers to meet City quality and accessibility standards.
- Contribute to a shared design system and reusable patterns.
- Help shape the design culture of a small, mission-driven team, including mentoring and onboarding future hires.
- Perform special projects and initiatives related to the grant as assigned.
Benefits
- The posting states that OTI offers great benefits, but does not specify individual benefit types.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
