Senior Product Designer

TAXWELL•Haverford, PA

About The Position

Taxwell is looking to hire a Senior Product Designer to join our mission of making it affordable and easy for individuals and businesses to digitally file their taxes. This individual will apply design principles and methodologies to elevate our experience, championing AI-native thinking across the product organization. They will collaborate closely with product management and development teams to build industry-leading experiences that achieve business objectives and elevate customer outcomes. For this role, we expect a level of AI fluency that shows clear evidence that AI is changing the role and improving outcomes.

Requirements

Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction (HCI), Human Factors, or a related field
5+ years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps
3+ years of experience or equivalent expertise using industry-standard design and prototyping tools to create low- and high-fidelity designs, such as Figma
Deep proficiency with AI-powered design tools and workflows, with a track record of integrating AI capabilities into the design process and championing adoption across your team
Experience designing AI-powered features or products—such as conversational interfaces, intelligent recommendations, predictive workflows, or agentic experiences—with proven ability to ship to production with real outcomes
Demonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including leadership
Demonstrated experience applying the design decision-making process and incorporating data and key findings into designs
Demonstrated experience supporting the iterative design process end-to-end, including wireframing, prototyping, user testing, and high-fidelity visuals
Foundational understanding of common design heuristics and principles
Ability to accept feedback gracefully while also knowing when to push back respectfully
Takes ownership of own work and AI-assisted outputs alike—being accountable to deadlines and to the quality of everything that ships, regardless of how it was produced
Delivers impactful presentations and uses storytelling to influence and persuade others
Can show examples of redesigning how design work gets done: abandoning the previous status quo and reinventing the process with AI at the core
Resume must include a link to your design portfolio

Nice To Haves

Master’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, or a related field
Experience shipping end-to-end AI workflows—not just conversational interfaces—to production with measurable outcomes
Proficiency with vibe coding and AI-assisted prototyping—using generative AI to rapidly bring design ideas to life in code
Experience evaluating and adopting emerging AI technologies to improve team productivity and design quality
Understanding of responsible AI principles including bias awareness, transparency, and user trust
Experience unlocking designers to ship code in production, with a clear understanding of the tradeoffs involved
A strong AI fluency trajectory—a clear story of how your AI practice has evolved, what you’ve tried and abandoned, and where you’re headed

Responsibilities

Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
Translate user needs and business requirements into compelling experiences across web, mobile, and AI-driven touchpoints
Create user journeys, user flows, wireframes, and interactive prototypes across multiple devices and interfaces
Create low- and high-fidelity prototypes to communicate design intent, using AI-assisted tools to rapidly explore and iterate on concepts
Design innovative features that leverage generative AI to transform how users interact with and complete their tax filing experience
Contribute to defining what AI-native experiences look and feel like at scale across the Taxwell product ecosystem
Develop reusable AI-informed design patterns and interaction paradigms that can be applied across products and surfaces
Collaborate with product management, engineering, research, and data science to define, iterate, and ship features, ensuring alignment across user needs, business goals, and technical constraints
Recommend metrics to define, manage, and measure design success and prioritize enhancements
Create and present strategies and recommendations to design partners and stakeholders, articulating rationale clearly and confidently
Use expertise, storytelling, and persuasion to influence the product vision and design
Measure and explain the value of design to stakeholders using qualitative and quantitative data
Establish quality standards for AI-augmented work across your team.
Define guardrails for AI-powered experiences that balance innovation with user trust.
Own the outcomes not just of your own work, but the quality bar for how AI is used across the designers you influence.
Delegate the work, but never the accountability.