Senior Product Designer, Consumer Experience

Teladoc Health•Uniondale, NY

2d•$145,000 - $175,000•Remote

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Teladoc Health is a highly-collaborative, fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day. As a Senior Product Designer on the Consumer Experience team, you'll work with high-impact teams focused on improving the experience of delivering healthcare for consumers. You’ll thrive here if you: Set a high standard for craft: You’ve earned confidence because of the consistent quality of your work, and you have a history of setting the standard for what strong design looks like. See design as a team sport: You know a cohesive, rational end-user experience depends on connected work, and your approach is collaborative because of it. You design with that in mind from the start. Lead with intellectual humility: You ask when you're unsure, own it when you're wrong, and actively seek out perspectives that challenge your thinking. Hold strong opinions, lightly: Your work is considered and opinionated at every turn, and you have the confidence to approach it as such. But you recognize digging in doesn't help move anything forward and have the judgment to know when to advocate and when to adapt. Earn trust through positive collaboration: You present your work in a way that makes it possible for others to engage, and you facilitate conversations that move things forward rather than stall them out. You expect different perspectives and navigate disagreements without frustration, caving, or bulldozing. Turn complexity into simplicity: Healthcare has no shortage of ways to make something more complex; you resist that urge at every turn.

Requirements

8+ years of product design experience, with a portfolio that demonstrates end-to-end ownership of complex product problems
Experience designing for both web and mobile platforms, with a strong command of platform-specific patterns and accessibility standards
Actively uses AI tools to accelerate and improve design work, whether for generative exploration, prototyping, or other parts of the process

Nice To Haves

Experience in digital health, health tech, or another high-stakes consumer space preferred

Responsibilities

Lead complex design work for consumer experiences across web and mobile, from early-stage problem framing through shipping, translating ambiguous problem spaces into clear, well-reasoned design directions
Partner closely with other members of the UX team and cross-functional partners to deliver cohesive, efficient, and compassionate digital experiences
Use early design concepts to shape requirements, not just respond to them
Champion a user-centered approach that reflects real healthcare consumer needs, balancing user needs with business goals and technical feasibility without losing sight of any of them
Present to cross-functional teams and senior stakeholders with clarity and confidence
Ground decisions in data, user research, and usability testing; willing to jump in and do research when appropriate
Engage with the design system as a thoughtful contributor, raising issues and pushing for improvements when the work calls for it
Identify and push back on product or technical constraints that compromise the user experience, offering alternatives rather than just objections
Elevate those around you through specific, honest, and actionable feedback