Product Designer, Family Experience

Hera•New York City, NY

8d•Onsite

About The Position

Hera is creating a new profession in healthcare called the Hero, a dedicated senior care expert for families. Heroes educate, coordinate, and advocate for the elderly. Hera aims to be the most trusted interface for healthcare, providing a single point of contact for families during difficult times such as hospital discharges, diagnoses, or falls. The company serves aging parents, their families, and the social workers and nurses who care for them. This role will focus on designing the family experience, including how families connect with Hera and how care and support are delivered. The designer will translate fear, stress, and overwhelm into clarity and trust, acting as an agent for real-time guidance and coordination, with human intervention when most needed. The role involves defining the product's form as human-agent interaction is being reinvented, moving beyond traditional dashboards to discover new solutions for users like an 82-year-old and their daughter.

Requirements

Product designer who can take an ambiguous problem, find the sharp edge, and ship software that moves outcomes, even without a dedicated PM.
Strong visual judgment and a high standard for interaction, copy, and final polish.
Ability to explain the “why” behind design decisions.
Comfortable in the code and able to work closely with engineering.
Ability to work in a modern codebase when needed to ensure what ships matches the intended look & feel.
Experience building or meaningfully expanding a design system and treating it like a product.
Experience designing for trust in high-stakes contexts (healthcare, finance, caregiving, etc.).
Ability to show how design decisions earn trust in emotionally loaded moments.
Experience operating in strong product-led environments: High-craft teams, fast iteration, close partnership with engineering.
Based in NYC or willing to relocate.

Responsibilities

Own the end-to-end family experience — from first touch through the core product.
Own the 0→1 family product.
Design the interface where families first meet Hera, in the hardest moments of their lives.
Shape the product as human–agent interaction is being reinvented in real time.
Own a slice of Hera Platform, focusing on family-related workflows like patient onboarding that connect directly to the family experience.
Set the bar for craft and quality.
Help evolve the design system and standards that keep every surface worthy of the brand promise as we scale.