Senior Product Delivery Associate-Workflow Services Aurora

JPMorganChase•Newark, NJ

About The Position

The Senior Product Delivery Associate enables the stable, scalable delivery of products and supports change initiatives. Working with cross-functional partners, Product Owners, technology teams, and users, the role helps maintain a delivery backlog aligned with the strategic roadmap and value proposition, with a focus on infrastructure features and enhancements. The associate supports release readiness and continuous product value while ensuring requirements and documentation are clear, complete, testable, and maintained as functionality is released. The role also supports production incidents by helping replicate complex scenarios, assessing operational impacts, identifying and testing resolution plans with technology teams, communicating status to users, and analyzing incident and operational metrics. It uses AI-assisted tooling, including VS Code, LLM Suite, and M365 Copilot, to draft, refine, and validate requirements and to understand workflow-platform code.

Requirements

At least 3 years of experience or equivalent expertise in product management or a relevant domain area.
Demonstrated performance in product management or a relevant domain area.
Experience executing operational management and change-readiness activities.
Experience with product deployment processes.
Experience working in Agile/Kanban environments, including participating in refinement, planning, demos, and retrospectives.
Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria.
Experience supporting production incidents, including root-cause analysis and operational impact assessment.
Familiarity with AI-assisted tooling, such as VS Code, LLM Suite, and M365 Copilot, for requirements drafting and technical analysis.
Strong analytical and problem-solving skills, a service-oriented mindset, and the ability to resolve issues independently.
Strong written and verbal communication skills, including the ability to translate technical concepts for technical and non-technical audiences.
Ability to work independently, manage tight deadlines, and support multiple concurrent projects.

Nice To Haves

Developed knowledge of the product development life cycle.

Responsibilities

Collaborate with the Product Delivery Manager to execute delivery tasks and identify opportunities to improve efficiency.
Support change management activities across functional partners and monitor adherence to risk, controls, compliance, and regulatory requirements.
Raise blockers and impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
Help replicate complex scenarios, evaluate operational impacts, design solutions, and work with technology teams to identify and test resolution plans.
Support users during production incidents and proactively communicate status.
Direct release management activities within the Agile/Kanban model.
Use AI-assisted tools to draft, refine, and validate requirements content and understand workflow-platform code, ensuring requirements are clear, complete, and testable.
Complete and post project artifacts according to prescribed guidelines and deadlines, and keep functional-area documentation and requirements artifacts up to date with each release.
Prepare and analyze production incident and operational metrics to support continuous improvement and control.
Own, maintain, and evolve a delivery backlog that supports the strategic roadmap and value proposition, focusing on infrastructure features and enhancements.
Partner with Product Owners, technology teams, and the user community to ensure business requirements are complete, operational impacts are understood, and operational issues related to requirements are resolved.
Produce and maintain high-quality functional and non-functional requirements and acceptance criteria to support build, test, and release readiness.