Senior Product Delivery Associate-Workflow Services Aurora
About The Position
As a Senior Product Delivery Associate in Workflow Services Aurora, you enable stable and scalable product delivery, support change initiatives, and help products continuously deliver value. You work with cross-functional teams and build relationships with Product Owners, technology teams, and the user community. The role focuses on workflow-platform delivery, infrastructure features and enhancements, release management, operational readiness, and production support. You help develop and maintain clear, complete, and testable requirements and delivery artifacts, using AI-assisted tools for requirements work and technical analysis. You also contribute to resolving incidents and improving operational processes while ensuring adherence to risk, control, compliance, and regulatory requirements.
Requirements
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Demonstrated performance in product management or a relevant domain area.
- Experience executing operational management and change readiness activities.
- Experience with product deployment processes.
- Experience working in Agile/Kanban environments and participating in ceremonies such as refinement, planning, demos, and retrospectives.
- Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria.
- Experience supporting production incidents, including root-cause analysis and operational impact assessment.
- Familiarity with AI-assisted tooling such as VS Code, LLM Suite, and M365 Copilot for requirements drafting and technical analysis.
- Strong analytical and problem-solving skills, a service-oriented mindset, and the ability to resolve issues independently.
- Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
- Ability to work independently, manage tight deadlines, and support multiple concurrent projects.
Nice To Haves
- Developed knowledge of the product development life cycle.
Responsibilities
- Collaborate with the Product Delivery Manager on key delivery tasks and identify ways to improve efficiency.
- Support change management activities across functional partners and monitor adherence to risk, controls, compliance, and regulatory requirements.
- Raise blockers and impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
- Help replicate complex scenarios, evaluate operational impact, design solutions, and work with technology teams to identify and test resolution plans.
- Support users during production incidents and proactively communicate status.
- Direct release management activities within the Agile/Kanban model.
- Use VS Code, LLM Suite, M365 Copilot, and other AI-assisted tools to draft, refine, and validate requirements and understand workflow-platform code, ensuring content is clear, complete, and testable.
- Complete and post project artifacts by prescribed deadlines, and keep functional-area documentation, including requirements artifacts, up to date with each release.
- Prepare and analyze production incident and operational metrics to support continuous improvement and control.
- Own, maintain, and evolve a delivery backlog aligned with the strategic roadmap and value proposition, focusing on infrastructure features and enhancements.
- Build partnerships with Product Owners, technology teams, and users to ensure complete business requirements, understanding of operational impacts, and resolution of operational issues.
- Produce and maintain high-quality functional and non-functional requirements and acceptance criteria to support build, test, and release readiness.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
