Senior Product Associate - Consumer Security Operations

JPMorgan Chase & Co. • Columbus, OH

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About The Position

As a Product Delivery Management Senior Associate within Global Security’s Consumer Security organization, you will lead day-to-day delivery for the CAP Index – Guard Management Platform (GMP). You will move work from priority to clear scope, dependency-aware planning, tested outcomes, and supported releases, coordinating across product, engineering, vendor, operations, and control partners to ensure work is defined, tracked, launched, documented, and supported.

You will also provide shared portfolio coverage, including reporting, governance, data and control dependencies, training, and peak-cycle support. You will support connected capabilities such as Unified Event Management (UEM) and the Consumer Security data lake by helping manage dependencies, delivery cadence, and readiness.

JPMorganChase is a financial institution serving consumers, businesses, and institutional and government clients. Its Global Security team protects the firm’s people and assets and supports safe business operations through technology, talent, and collaboration.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Experience supporting product delivery, technology delivery, business analysis, project management, SaaS platforms, or operational change initiatives.
• Proficiency with Jira and Confluence and strong technical writing skills to translate complex information for diverse stakeholders.
• Strong analytical and problem-solving skills, attention to detail, and ability to analyze detailed business requirements.
• Experience with business intelligence and analytics tools such as Tableau, Power BI, Qlik, Looker, or Databricks, and utilizing large language models (LLMs).
• Moderate proficiency in SQL, experience with data integration technologies, and experience performing data analysis.
• Project management skills and experience with Agile methodologies, including managing epics and user stories in Jira.
• Excellent communication skills and ability to present complex data concepts to technical and non-technical audiences.
• Ability to work with large, complex systems and datasets and ensure data quality and integrity through rigorous testing and validation.

Nice To Haves

• Proficiency in at least one cloud data lake platform, such as Databricks Lakehouse, AWS Lake Formation, or ThoughtSpot; relevant data services such as AWS S3, Redshift, Azure Data Factory, or Google Cloud BigQuery; and a scheduling or orchestration tool.
• Experience in data engineering, modeling, and cloud architecture design, particularly solutions for data lineage, metadata management, and data quality improvements.
• Knowledge of data integration principles, patterns, best practices, API-first design methodologies, GraphQL, and Kafka services.
• Experience building intelligent analytics products using AI/ML techniques.
• Exposure to security or real estate operations, including physical security, investigation processes, and incident management, to support data responsibilities.
• Certification or accreditation in data management or data governance, such as CDMP or DGSP.
• Curiosity and initiative to explore data, identify root causes, and uncover efficiency improvements.

Responsibilities

• Own GMP’s day-to-day delivery cadence, including delivery planning, backlog readiness, dependency coordination, and issue triage through completion.
• Develop and maintain delivery plans, timelines, milestones, decision logs, risk and issue logs, and stakeholder-ready status reporting.
• Gather business, operational, and technical requirements and translate them into epics, user stories, acceptance criteria, and supporting documentation in Jira and Confluence.
• Coordinate Agile execution, including planning, refinement, reviews, and demonstrations, and track and resolve blockers and cross-team dependencies.
• Coordinate testing and release readiness, including functional testing coordination, end-to-end test planning, UAT readiness, defect intake, fallback planning, and production validation coordination.
• Provide delivery support for UEM and the Consumer Security Data Lake by tracking work items, coordinating dependencies, and supporting roadmap-aligned readiness activities.
• Track product health signals and recurring issues; coordinate vendor issues as applicable and ensure defects and recurring problems are logged and progressed.
• Provide cross-product reporting and governance, support CS surveys and data ecosystem dependencies, maintain control documentation, support training and peak delivery cycles, and assist with future Consumer Security products.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level