Billing Operations & Data Manager (Senior Power Resources Specialist) - Energy Department

City of San Jose•San Jose, CA

1d•Hybrid

About The Position

The City of San José Energy Department is hiring a full-time Senior Power Resources Specialist, serving as the Billing Operations & Data Manager in the Account Services, Marketing and Communications, and Customer Programs division. San José Clean Energy (SJCE), the City’s not-for-profit electricity supplier, serves more than 350,000 customer accounts and provides renewable electricity and community programs. The division delivers rates, billing, customer service, marketing, outreach, and energy programs to residential and commercial customers. The Billing Operations & Data Manager leads the Billing Operations & Data team and is accountable for the accuracy, timeliness, and integrity of SJCE billing, reporting, customer data, and rate updates. The position manages relationships with SJCE’s billing and data service provider and PG&E; oversees reporting, compliance, and integration with the CRM and data warehouse; and directs automation of recurring reports and data processes. As the team’s senior member, the manager provides technical guidance on complex billing and data questions, approves non-routine analyses, and supervises and mentors a Power Resources Specialist and a graduate student intern. The role reports to the Deputy Director overseeing Account Services, Marketing and Communications, and Customer Programs. It is a hybrid position requiring part of the work week onsite at the downtown San José office; the schedule may change based on department business needs. The salary range is $147,005.04–$180,070.80, including approximately 5% ongoing non-pensionable compensation; final salary depends on qualifications and experience. The position requires filing an Assuming Office Form 700 with the City Clerk’s Office within the first 30 days of employment.

Requirements

Bachelor’s degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or a field related to utility business.
Three years of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations.
Ability to complete and file an Assuming Office Form 700 with the City Clerk’s Office within the first 30 days of employment.
Ability to work onsite for part of the work week at the downtown San José office.

Nice To Haves

Experience with community choice aggregation (CCA), electric service provider, or utility billing operations.
Experience implementing or transitioning billing, CRM, or data systems.
Experience using SQL, Python, or similar tools to automate reporting.
Prior experience supervising or mentoring staff.
Knowledge of PG&E rate structures and billing, regulatory reporting requirements, and working with large, complex data sets to produce reliable reporting and insights.

Responsibilities

Oversee the performance of SJCE’s data manager and billing service provider, including day-to-day issue resolution, program billing, secure file transfer processes, and weekly and monthly check-ins.
Serve as SJCE’s coordination point with CalCCA and PG&E on billing operations and data matters.
Own SJCE’s recurring billing and program reports, set priorities, ensure accuracy and timely delivery, and approve changes to report logic.
Oversee regulatory, legal, contractual, and financing-related reporting obligations concerning customer usage; maintain a compliance calendar and documented procedures, and review submissions before filing.
Assist with rate updates in coordination with Finance, perform quality control, and review data underlying customer-facing rate materials, the website, and council memos.
Lead development of new rates, such as residential super off-peak rates.
Lead the annual Net Energy Metering/Solar Billing Plan true-up and termination process with Finance and serve as an internal solar billing expert.
Coordinate with Accounting on customer payment matters.
Manage intake and prioritization of departmental data requests and dashboards; guide and approve non-routine analyses.
Set data quality standards for SJCE’s CRM, including data-cleaning and validation rules and communications logging, and coordinate data warehouse integration with CRM owners.
Develop the report automation strategy and direct the creation of automated reports, standard operating procedures, and quality checks.
Supervise, train, and mentor a Power Resources Specialist and graduate student intern; assign work, review outputs, and develop staff capabilities.
Review, improve, or develop procedures for overseeing usage and billing processes; handle escalated billing and data issues; and document and resolve billing issues.
Lead the billing operations and data management request for proposals, including requirements development and vendor evaluation.
Perform other related duties as required.