II) – Energy Department

City of San Jose•San Jose Metropolitan Area, CA

3d•Hybrid

About The Position

The City of San José Energy Department is hiring an Energy Account Services Specialist I/II (Power Resources Specialist I/II) for the Account Services, Marketing and Communications, and Customer Programs division. This full-time position focuses on billing operations, regulatory and program reporting, data analysis, and rate support for San José Clean Energy (SJCE). It reports to the Senior Billing Operations & Data Manager (Senior Power Resources Specialist). The specialist helps keep SJCE billing and reporting accurate, timely, and efficient by carrying out recurring reports and billing processes, developing automation, and responding to departmental data requests. The role supports residential and commercial customer rates, billing, customer service, marketing, outreach, and energy programs. The position is hybrid and requires part of the work week onsite at the downtown San José office; the schedule may change based on department business needs. The successful candidate will be comfortable working with large datasets and turning ideas into practical solutions that support clean energy, affordability, program accessibility, and customer retention. The position may be filled at Power Resources Specialist I or II. Specialist I requires a relevant bachelor’s degree and no experience; Specialist II requires the same degree and one year of specified energy resources experience. A valid California driver’s license may be required. The role also requires filing an Assuming Office Form 700 with the City Clerk’s Office within the first 30 days of employment.

Requirements

A bachelor’s degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or an analytical degree related to utility business.
For Power Resources Specialist II: one year of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations.
In-depth knowledge of California energy markets, utility rate structures, or similar.
Strong analytical skills, including the ability to interpret complex data and clearly communicate insights.
Experience with data visualization, spreadsheet modeling, and report automation tools, such as Excel, SQL, Python, or Power BI/Tableau.
A valid State of California Driver’s License may be required.
Ability to work part of the week onsite in the downtown San José office.

Nice To Haves

Experience with utility or community choice aggregation (CCA) billing or settlement.
Knowledge of NEM tariffs and true-up processes.
Familiarity with regulatory reporting, such as CPUC, EIA, or similar.
Experience writing queries or scripts to automate reporting.

Responsibilities

Prepare and quality-check recurring reports for billing and customer programs on schedule.
Maintain a calendar of report due dates and standard operating procedures documenting each report.
Develop dashboards and data visualizations to support cross-departmental decision-making.
Assemble and validate data for regulatory and compliance filings.
Build and test automation for recurring reports and data pulls.
Execute the annual solar true-up process and conduct solar billing analysis in coordination with the data manager, Finance, and the Senior Billing Operations & Data Manager.
Support program billing with SJCE’s billing service provider, including secure file transfers, exception review, and issue follow-up.
Respond to data requests from across the department.
Provide rate support.
Participate in the data warehouse committee.
Support implementation of the Electricity Bill Relief program.
Direct the graduate student intern’s CRM data loading, cleaning, validation, and communications entry, and check the intern’s work before it is loaded.
Support coordination with external agencies on data issues.
Analyze billing and usage data to identify errors, trends, and process-improvement opportunities.
Maintain team task tracking and project documentation in Asana.
Mentor and train graduate student interns in billing operations.
Perform other related duties as assigned.