Senior Post Closing Specialist

OneAZ Credit Union • Phoenix, AZ

23h • Onsite

About The Position

The Senior Post Closing Specialist ensures funded loans are delivered accurately, purchased on time, and resolved effectively when issues arise. The role is a primary resource for investor delivery operations and rebuttals, and the main point of contact for investor delivery. It is located at OneAZ Credit Union’s Corporate Office in Phoenix, Arizona.

The specialist coordinates post-closing loan delivery and purchase activities, manages investor exceptions and documentation, tracks purchase and certification timelines, and resolves complex operational issues. The role also supports audits, regulatory examinations, reconciliation and reporting, process improvement, and associate training. It requires compliance with applicable policies, laws, and regulations, including BSA, AML, the USA Patriot Act, and OFAC.

Requirements

• High school diploma required.
• 8–10 years of similar or related mortgage experience, including demonstrated mortgage post-closing and Fannie Mae delivery experience.
• Experience resolving investor exceptions and purchase delays.
• Familiarity with loan origination system (LOS) platforms and investor delivery portals.
• Strong analytical skills and ability to manage cash timing metrics.
• Strong communication skills, judgment, and accountability.
• Strong understanding of the MERS Registration Portal.
• Well-developed computer skills.
• Knowledge and experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational, accuracy, attention-to-detail, and prioritization skills.
• Arizona public notary commission within 60 days is preferred.

Nice To Haves

• Arizona public notary commission within 60 days.

Responsibilities

• Coordinate the end-to-end delivery of funded loans through investor purchase.
• Manage investor suspense, rebuttals, and curative documentation.
• Serve as the primary escalation point for delivery disputes and delayed purchases.
• Coordinate post-closing activities to ensure accuracy and timely completion.
• Track purchase timelines, aging pipelines, and day-to-cash.
• Act as the main point of contact for the Fannie Mae investor and subservicing management.
• Monitor delivery service expectations and performance standards.
• Analyze delivery defects and implement process improvements.
• Manage monthly MERS reconciliation for errors and support MERS reconciliation and exception management.
• Serve as a subject matter expert for post-closing, loan delivery, FNMA certifications, and trailing document management.
• Research and resolve complex investor, custodial, title, recording, and compliance exceptions.
• Lead remediation efforts for post-closing audit findings, quality control findings, and investor defects.
• Analyze recurring document or delivery issues and recommend process improvements.
• Coordinate resolution of investor suspense conditions.
• Review loan sale exceptions and work directly with investor representatives to resolve defects.
• Monitor loan purchase status and certification timelines.
• Assist with balancing, reconciliation, and sale reporting activities.
• Monitor investor, regulatory, and internal policy changes affecting post-closing operations.
• Assist management with audit preparation and regulatory examinations.
• Train and mentor new and existing associates.
• Assist in developing department procedures and best practices.
• Provide support for complex escalations and operational questions.
• Comply with applicable policies, laws, and regulations, including BSA, AML, the USA Patriot Act, and OFAC.

Benefits

• Paid holidays, floating holidays, personal days, vacation days, and sick time.
• Low-cost medical, dental, and vision plans.
• Paid childcare assistance.
• 401(k) plan.
• Gym fee reimbursement.
• Tuition reimbursement.
• Student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED