Senior Post Closing Specialist
About The Position
The Senior Post Closing Specialist ensures funded loans are delivered accurately, purchased on time, and effectively resolved when issues arise. The role serves as a primary resource for investor delivery operations and rebuttals, and as a main point of contact for investor delivery. This position is located at OneAZ Credit Union’s Corporate Office at 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. The specialist coordinates post-closing and investor delivery activities, manages suspense items and exceptions, monitors purchase and certification timelines, and resolves complex investor, custodial, title, recording, and compliance issues. The role also supports reconciliations, reporting, audit preparation, regulatory examinations, process improvements, and associate training. The position requires compliance with applicable policies, laws, and regulations, including BSA, AML, the USA Patriot Act, and OFAC requirements.
Requirements
- High school diploma required.
- 8–10 years of similar or related mortgage experience, including demonstrated experience in mortgage post-closing and Fannie Mae delivery, required.
- Experience resolving investor exceptions and purchase delays required.
- Familiarity with loan origination system (LOS) platforms and investor delivery portals.
- Strong analytical skills and ability to manage cash timing metrics.
- Strong communication skills with demonstrated judgment and accountability.
- Strong understanding of the MERS Registration Portal.
- Well-developed computer skills.
- Knowledge and experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Strong organizational, accuracy, attention-to-detail, and prioritization skills.
Nice To Haves
- Arizona Public Notary within 60 days preferred.
Responsibilities
- Coordinate the end-to-end delivery of funded loans through investor purchase.
- Manage investor suspense, rebuttals, and curative documentation.
- Serve as the primary escalation point for delivery disputes and delayed purchases.
- Coordinate post-closing activities to ensure accuracy and timely completion.
- Track purchase timelines, aging pipelines, and day-to-cash.
- Act as the main point of contact for Fannie Mae investor and subservicing management.
- Monitor delivery service expectations and performance standards.
- Analyze delivery defects and implement process improvements.
- Manage monthly MERS reconciliation for errors and support related exception management.
- Serve as a subject matter expert for post-closing, loan delivery, FNMA certifications, and trailing document management.
- Research and resolve complex investor, custodial, title, recording, and compliance exceptions.
- Lead remediation efforts for post-closing audit findings, quality control findings, and investor defects.
- Analyze recurring document or delivery issues and recommend process improvements.
- Coordinate resolution of investor suspense conditions.
- Review loan sale exceptions and work directly with investor representatives to resolve defects.
- Monitor loan purchase status and certification timelines.
- Assist with balancing, reconciliation, and sale reporting activities.
- Monitor investor, regulatory, and internal policy changes affecting post-closing operations.
- Assist management with audit preparation and regulatory examinations.
- Provide training and mentoring to new and existing associates.
- Assist in developing department procedures and best practices.
- Act as a resource for complex escalations and operational questions.
- Comply with applicable policies, laws, and regulations, including BSA, AML, the USA Patriot Act, and OFAC requirements.
Benefits
- Paid holidays, floating holidays, personal days, vacation days, and sick time.
- Low-cost medical, dental, and vision plans.
- Paid childcare assistance.
- 401(k).
- Gym fee reimbursement.
- Tuition reimbursement.
- Student loan repayment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
