Senior Police Report Representative-Dallas Police (Civil Service)

City of Dallas

3d•$22 - $25

About The Position

The Senior Police Report Representative handles difficult and challenging non-emergency routine calls from citizens and responds to requests from Dallas Fire, Animal Control, and EBS that do not require an officer. The role reviews offense and incident reports and assigns offense codes to support accurate data entry and compliance with city, state, and national guidelines. The position also reviews reports for accuracy and completeness, manages report and case workflow, maintains relevant databases, and assists Police Officers and other representatives. Applicants must be available for varying shifts, including nights, weekends, holidays, and overtime. An intensive background investigation and drug test are part of the hiring process, and applicants must pass the Dallas Police Department background process.

Requirements

High school diploma or GED.
Four years of experience working in a police or law enforcement role, administering, maintaining, or managing confidential or classified data, and/or developing confidential reports with records management components.
NCIC/TCIC/CJIS certification, renewed annually.
Intermediate-level Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE).
Dallas Police Communications Certified Training Officer (CTO) certification.
Expediter or Service Desk personnel certification.
United States citizenship.
Availability to work varying shifts, including nights, weekends, holidays, and overtime.
Own telephone or cellular phone.
Pass an intensive background investigation and drug test, as well as exam clearance.
No felony or Class A Misdemeanor convictions or current Class A or B deferred adjudication; no Class B Misdemeanor convictions within the last ten years; and no family violence convictions.
Knowledge of telephone etiquette and procedures.
Proficient written and oral communication skills and a clear, understandable voice.
Basic knowledge of Crime Intervention practices and principles.
Working knowledge of relationships between Police and other departments and agencies.
Ability to apply policies, procedures, and guidelines relating to non-emergency and emergency situations.
Basic knowledge of Dallas-area streets and highways.
Ability to calm, assist, and reassure callers who may be upset or in crisis.
Basic knowledge of interviewing skills.
Ability to type at least 30 words per minute and accurately enter data on a computer.
Knowledge of offense reporting guidelines established by the Uniform Code Reporting System and Police General Orders.
Knowledge of the Texas Penal Code.
Ability to make decisions based on Police Department policy and applicable state, local, and federal laws and regulations.
Ability to communicate effectively verbally and in writing and establish and maintain effective working relationships.

Responsibilities

Receive calls, work the services desk, and interview difficult complainants to obtain pertinent information, prepare accurate offense reports, and determine whether matters should be processed, referred to another agency, or treated as non-police matters.
Request a dispatcher response when an interview indicates that police presence is required.
Review and evaluate Police Officer reports for required elements and accuracy; return reports or contact officers to correct errors, advise officers on report requirements, and review or reopen Senior Corporal reports when necessary.
Prepare reports and forms related to calls, responses, arrests, warrants, stolen vehicles, prisoners, and criminal offenses for various stations, departments, and agencies.
Train and assist new hires to support compliance and efficiency.
Assign offense codes using predetermined coding systems; review and assist other Police Reports Representatives with codes and reports; maintain and update local, state, and federal database systems; and oversee crime report coding for FBI statistics.
Review reports for accuracy and completeness and route incomplete or erroneous reports back to data entry clerks; retrieve information upon request from police officials or the public.
Evaluate Offense and Arrest reports submitted by Police Officers, clarify information as needed, manage file and case workflow, and assist Police Officers or other Representatives.
Enter pre-established uniform crime reporting code numbers to classify offense and incident reports for national crime reporting statistics.
Perform other work as needed or assigned.