Police Dispatch Analyst I - Dallas Police (Civil Service)

City of Dallas•Dallas, TX

4d•$25 - $29

About The Position

The Police Dispatch Analyst I works under direct supervision with the Dallas Police Department, receiving and analyzing calls and messages for police service and dispatching appropriate resources. The position provides accurate, concise information to responding police personnel through the Computer Aided Dispatch system, police radio transmissions, telephone, computer, mobile data computers, and other emergency communications technologies. The work supports police field units responding to 911 calls and helps protect the safety of Dallas residents and police officers. The role involves professional, administrative, and technical support for Police Department personnel in a 24x7x365 emergency communications environment. The analyst monitors officers and field-unit status, assesses incidents and response needs, coordinates resources, shares critical information, and remains composed while managing emergency and non-emergency communications.

Requirements

High school diploma or GED.
Two years of work experience in a heavy-traffic, high-demand customer-interface call environment, including at least two years in general dispatch or a public safety/emergency communications dispatch field.
Must obtain NCIC/TCIC/CJIS certification during the probationary period and renew it annually.
Must obtain a Basic Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) during the probationary period.
Must obtain an Emergency Police Dispatch Certificate.
Must obtain an Expediter/Service Desk Personnel License.
Must be a United States citizen.
Must be available to work varying shifts, including nights, weekends, holidays, and overtime.
Must pass an intensive background investigation and drug test.
Must have no felony or Class A misdemeanor convictions, and no current felony, Class A, or Class B misdemeanor deferred adjudication.
Must have no Class B misdemeanor convictions within the last ten years and no family violence convictions.
Ability to communicate clearly and coherently verbally, in writing, and through electronic devices.
Thorough knowledge of the geographic layout of the City of Dallas.
Ability to handle stress, remain calm, manage multiple emergency situations, and respond effectively in high-pressure environments.
Ability to make quick, sound decisions using analysis, judgment, and experience.
Ability to remain alert during working hours and sit for long periods.
Ability to create and maintain a positive working environment and effective relationships with peers and partners.
Ability to make recommendations for improvements.
Ability to read and analyze reports, extract relevant information from varied sources, and apply data to critical situations.
Knowledge of laws and regulations concerning confidentiality.
Ability to multitask, manage changing problems in a fast-paced, multi-skill team environment, and defuse escalated situations.
Excellent time-management and active-listening skills, including understanding callers, asking relevant questions diplomatically, and avoiding interruptions.
Detail-oriented, with the ability to determine facts and document them accurately and concisely.
Good analytical skills and the ability to think strategically.
Flexibility to work in a 24/7 call-center environment, including weekends as needed.

Responsibilities

Determine the significance of calls and assign the appropriate level of police resources.
Collaborate with department supervisors to monitor and control police officers’ responses.
Operate the Computer Aided Dispatch System (CADS) and other computer terminals.
Monitor the location and status of police officers on patrol.
Analyze incoming data; assign, broadcast, and monitor police calls according to the emergency and departmental policy.
Maintain current field-unit status and update dispatch information using emergency communications technologies.
Notify and receive police-related information from other divisions and agencies so information is shared promptly.
Inform field officers of major incidents, hazardous situations, and locations relevant to the safety of citizens and first responders.
Operate emergency communications hardware, software, computer terminals, technologies, and radio console equipment throughout the shift.
Communicate with police personnel to process requests and information promptly and provide real-time incident updates to first responders.
Use local, state, and national law enforcement databases to provide updated critical information to first responders.
Analyze incident response plans, establish quadrants, coordinate with patrol and specialized field units such as K-9, Air1, and SWAT, and assess resources needed at the scene.
Support field troops as needed and interpret information to help keep citizens and officers safe.
Remain calm in high-stress situations and read, navigate, and interpret mapping applications.
Report to work during inclement weather and when additional coverage is required for 24x7x365 operations.
Perform other work as needed or assigned.