Police Reports Representative I - Dallas Police (Civil Service)

City of Dallas•Dallas, TX

4d•$22 - $22

About The Position

The Police Reports Representative I (PRR I) is an entry-level role that handles non-emergency routine calls from citizens by writing qualifying police reports over the phone, reducing the workload, response time, and pending calls for patrol operations. The representative reviews and assigns offense codes to offense and incident reports to support accurate data entry and compliance with city, state, and national guidelines. At the Service Desk, the PRR I responds to requests from Dallas Fire, Animal Control, and EBS that do not require an officer. The role also uses AI tools to develop and refine reports. The position involves receiving calls and interviewing complainants, entering information into law enforcement systems, routing information to appropriate departments, preparing reports and forms, handling alarm-system calls, reviewing online reports, and sorting and distributing reports to the police sections responsible for investigation. The representative must communicate effectively with law enforcement personnel, citizens, and other stakeholders, including assisting and reassuring callers in crisis. Applicants must have a high school diploma or GED and two years of experience in customer service in person or over the phone, writing reports, and maintaining data. The employee must obtain NCIC/TCIC/CJIS certification during the probationary period and renew it annually, obtain a Basic Telecommunicator License from TCOLE within one year of employment, and obtain Expediter or Service Desk personnel Certification during the probationary period. The role requires U.S. citizenship, a telephone or cellular phone, successful completion of an intensive background investigation and drug test, and exam clearance. The employee must meet the listed criminal-history restrictions and be available for varying shifts, including nights, weekends, holidays, and overtime. The starting salary range is $21.50–$22.33; the amount offered depends on qualifications.

Requirements

High school diploma or GED.
Two years of experience in customer service in person or over the phone, writing reports, and maintaining data.
Strong written and oral communication skills.
Basic knowledge of crime intervention practices and principles.
Familiarity with the relationship between police and other departments or agencies.
Ability to apply policies, procedures, and guidelines to different situations.
Knowledge of Dallas-area streets and highways.
Ability to assist and reassure callers in crisis.
Basic interviewing skills.
Typing speed of at least 45 words per minute.
Understanding of offense-reporting guidelines and the Texas Penal Code.
Strong decision-making abilities based on department policies and laws.
Proficiency with AI tools for report development and data analysis.
Must obtain NCIC/TCIC/CJIS certification during the probationary period, with annual renewal.
Must obtain a Basic Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one year of employment.
Must obtain Expediter or Service Desk personnel Certification during the probationary period.
Must be a United States citizen and have a telephone or cellular phone.
Must pass an intensive background investigation and drug test and receive exam clearance.
Must have no felony or Class A misdemeanor convictions, no current Class A or B deferred adjudication, no Class B misdemeanor convictions within the last ten years, and no family violence convictions.
Must be available to work varying shifts, including nights, weekends, holidays, and overtime.

Responsibilities

Receive calls, operate the service desk, and interview complainants to gather information for accurate offense reports.
Communicate clearly and concisely in writing and verbally.
Enter detailed information accurately into law enforcement systems.
Route offense information to the appropriate departments for prompt response.
Prepare and complete reports and forms related to calls, responses, arrests, warrants, and stolen vehicles.
Use AI tools to develop and refine reports for accuracy and efficiency.
Handle alarm-system calls from private and commercial real estate security companies and determine whether police response is needed based on requests.
Assign offense codes to support accurate filing and crime-statistics reporting.
Review online reports for accuracy and completeness and contact citizens as needed.
Sort and distribute reports to relevant police sections, including sections responsible for investigation.
Assign predetermined codes and uniform crime reporting code numbers to classify offense and incident reports for filing, reference, and national crime statistics.
Perform additional tasks as required to support the team.