Senior Platform Optimization Analyst

Progress Residential • Tempe, AZ

5d

About The Position

The Enterprise Platform Operations team is seeking a Senior Analyst to design, measure, and optimize data-informed service and property-turn workflows for a single-family residential operator. The role combines data analysis, workflow design, and process improvement. The successful candidate will turn ambiguous business needs into reliable analytical solutions and clear recommendations in a fast-paced environment.

The analyst investigates operational questions, identifies trends and performance issues, translates business needs into requirements and metrics, and evaluates workflows end to end. They work with business and technical teams to develop scalable solutions and assess their impact on cost, efficiency, quality, and customer satisfaction. The role also involves communicating findings and evaluating opportunities for AI and automation while addressing tradeoffs such as accuracy, transparency, risk, cost, and human oversight.

Requirements

• At least 5 years of analytical experience.
• Strong SQL skills and experience solving complex data and business problems.
• Experience gathering requirements, defining metrics, validating data, and developing reliable analytical outputs.
• Ability to understand broader business context, challenge assumptions, and distinguish symptoms from root causes.
• Experience analyzing workflows and coordinating effectively with business and technical partners.
• Strong written, presentation, and data-storytelling skills, including the ability to communicate with technical and non-technical audiences.
• Comfort working independently, managing ambiguity, and driving cross-functional efforts from discovery through recommendation.

Nice To Haves

• Experience with Python.
• Experience with Palantir Foundry.
• Experience with Looker, Tableau, Power BI, or a similar visualization tool.
• Experience with customized GPTs or other business-focused AI solutions.
• Experience with data architecture concepts spanning databases, transformation layers, semantic models, and applications.
• Experience in real estate, property management, field service, or property-turn workflows.

Responsibilities

• Use analytical tools to investigate operational questions, identify trends, diagnose performance issues, and support decisions.
• Translate business needs into clear requirements, metric definitions, analytical logic, and visualizations.
• Examine end-to-end workflows, including process steps, handoffs, systems, data, and integrations, to identify root causes, failures, and improvement opportunities.
• Partner with business and technical teams to design practical, scalable solutions and measure their impact on cost, efficiency, quality, and customer satisfaction.
• Present findings through concise commentary, visualizations, documentation, and stakeholder-ready presentations.
• Assess where AI or automation can improve workflows and communicate tradeoffs involving accuracy, transparency, risk, cost, and human oversight.

Benefits

• Performance-based bonuses.
• Medical, dental, and vision benefits.
• Parental leave.
• 401(k) with company match.
• PTO based on tenure.
• 13 paid holidays and 1 floating holiday.
• Quarterly summits, town hall meetings, and continuous training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed