Senior Platform Engineer

HCA Healthcare•Nashville, TN

About The Position

The HCA India Systems Engineer is responsible for troubleshooting Intune-managed devices for HCA India, including deployment and support of Windows, macOS, iOS, and Android devices and their operating systems, applications, configuration, and compliance management. The role serves as a liaison between U.S. and India-based ITG teams and provides escalation support for endpoint issues. A time shift is necessary to align with the HCA India schedule. The engineer performs complex issue resolution, root cause analysis, diagnostics, and quality assurance testing, with a focus on optimizing device performance and end-user experience. The role documents new and existing technologies, including those nearing end of life; provides feedback and recommendations to ITG teams; oversees departmental efforts; and suggests process and procedure improvements. The engineer collaborates with ITSD, ITG, Information Security, Field IT Support Staff, Advanced Architecture, DTS Community, and System Administrator Community, contributes to enterprise client strategy, and leads large project efforts involving corporate clients. The position also includes writing and maintaining support documentation and training guides, and mentoring desktop consultants through a Team Lead role. The role supports Intune, SCCM, Azure Virtual Desktop, operational applications, Intune policies and profiles, Windows Autopilot, and deployment and management of cloud-ready applications. It also requires monthly MOR metrics reporting to department management, participation in performance improvement activities, adherence to HCA IT&S standards and policies, and protection of patient-care confidentiality. Other duties may be assigned.

Requirements

Five or more years of related work experience.
Bachelor’s degree required.
Strong technical expertise in Windows 10/11, Azure, Intune, SCCM, networking, VMware, and Citrix technologies.
Strong customer focus, teamwork, communication, and problem-solving skills, and a positive attitude.
Ability to work independently and collaborate effectively.
Must accommodate a time shift to align with the HCA India schedule.
Familiarity with creating application packages using the PowerShell App Deployment Toolkit.
Knowledge of Microsoft Graph and Power BI.
Strong knowledge of Microsoft Azure, Intune, Windows Autopilot, and Azure Virtual Desktop.
Experience creating well-written, reusable PowerShell scripts with documentation and comments.
Understanding of device-based and user-based certificates, including SCEP and NDES.
Familiarity with Microsoft Power Platform and experience creating Power Automate flows.

Nice To Haves

Technical training.
Preferred experience with Intune and Entra ID.

Responsibilities

Troubleshoot and support Intune-managed Windows, macOS, iOS, and Android devices, including operating systems, applications, configurations, and compliance.
Serve as a liaison between U.S. and India-based ITG teams and provide escalation support for endpoint issues.
Perform complex issue resolution, root cause analysis, diagnostics, and quality assurance testing.
Support Intune, SCCM, Azure Virtual Desktop, and operational applications.
Troubleshoot Intune policies and profiles and support Windows Autopilot.
Deploy and manage cloud-ready applications, including LOB, Win32, and Microsoft Store applications, using Intune.
Optimize device operation and the end-user experience.
Document new and existing technologies, including technologies nearing end of life; maintain support documentation and training guides.
Provide directional and tactical feedback to department members, oversee departmental efforts, and recommend process and procedure improvements.
Collaborate with ITSD, ITG, Information Security, Field IT Support Staff, Advanced Architecture, DTS Community, and System Administrator Community, contributing to enterprise client strategy.
Lead large project efforts involving corporate clients.
Mentor desktop consultants through a Team Lead role.
Provide monthly MOR metrics reporting to department management.
Participate in activities to improve departmental and organizational performance.
Interface with end users and technical counterparts across divisions, facilities, and corporate roles.
Adhere to HCA IT&S standards, policies, procedures, Code of Conduct, and Mission and Value Statement, and maintain patient-care confidentiality.
Perform other duties as assigned.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.