Senior Planning Specialist, Customer Experience

Terminix • Lawrenceville, GA

2d

About The Position

The Senior Planning Specialist is responsible for creating long-term strategic route plans (territory planning) for branches within an assigned region. The role supports branches by analyzing plan efficiency, resource availability, and territory plan optimization, and works with Region Directors and Branch Leadership to ensure data accuracy and reporting.

The position creates and maintains route plans using route analysis software, ensures territories and plan inputs are properly established, and coordinates updates with branches and planning colleagues. It also supports branch revenue and financial targets by ensuring sufficient work is scheduled and coordinates branch openings, moves, splits, closures, and special service plans.

The role is part of North America Customer Care, is based in the US, and reports to the Planning & Scheduling Supervisor.

Requirements

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
• Advanced knowledge of routing and scheduling software systems.
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
• Advanced skills with MS Office applications, including Word, Excel, Outlook, and PowerPoint.
• Advanced knowledge of the company’s operating systems.
• Ability to manage multiple, repetitive tasks.
• Ability to effectively interact with co-workers and the public.
• Outstanding communication skills and demonstrated ability to influence internal and external stakeholders, including customers, employees, and suppliers.
• Strong drive, work ethic, personal accountability, sound judgment under pressure, and attention to detail.
• High standards of integrity and ability to build trusting relationships across key stakeholders.
• High school diploma, GED, or equivalent combination of education and/or experience in the service industry.
• At least 2 years of related experience as a dispatcher and/or customer service agent.

Nice To Haves

• Knowledge of the company’s branch departments, mission, territory structure, and advanced planning.

Responsibilities

• Create effective and efficient monthly, weekly, and daily route plans for assigned branches using route analysis software.
• Create, QA, implement, and adjust route plans on all routes supported in the region.
• Maintain geographic codes, addresses, and customer information.
• Coordinate with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately.
• Coordinate with branches on plan and territory updates to maximize route efficiency.
• Ensure proper setup of territories and plan inputs.
• Use revenue plans and targets to ensure sufficient work is scheduled for branches to deliver to plans or targets.
• Ensure through planning that branches have sufficient work assigned to meet or exceed financial plans.
• Coordinate new branch openings, moves, splits, or closures.
• Plan special services as needed, including TC Bait Conversions, implementation of new product lines, and pilots.

Benefits

• Professional growth opportunities and multiple avenues to grow a career.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives may be offered for many roles.
• Benefits begin on day 1 for eligible full-time colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED