Planning Specialist Customer Experience

Rentokil Pest Control • Malvern, AL

2d

About The Position

The Planning Specialist Customer Experience uses route analysis software to adjust territory plans and create effective, efficient daily and weekly tactical route plans for assigned branch locations. The role analyzes plans, resource availability, and territory; maintains geographic codes, addresses, and customer information; and reports metrics daily to the Service Planning Supervisor and Branch Managers/Technicians. Performance indicators include work orders scheduled per day/month, 30- and 60-day completion rates, and planned miles between work orders.

The position works with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America colleagues, and key customers. The work is performed indoors and involves extended periods using office equipment, including computers and phones.

Requirements

• Advanced knowledge of routing and scheduling software systems.
• Advanced knowledge of the company’s branch service department, including resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
• Ability to manage multiple, repetitive tasks.
• Basic understanding of texting software or other software needed to accomplish the work.
• Ability to interact effectively with co-workers and the public.
• Basic knowledge of the company’s operating systems.
• Outstanding communication skills and demonstrated ability to influence internal and external stakeholders at all levels, including customers, employees, and suppliers.
• Strong drive, work ethic, and personal accountability; ability to work under pressure while maintaining sound judgment and attention to detail.
• Integrity and ability to build enduring, trusting relationships with stakeholders.
• High school diploma, GED, or equivalent combination of education and/or experience in the service industry.
• 1–2 years of related experience as a dispatcher and/or customer service agent.
• Ability to occasionally move up to 10 pounds; sit for long periods; perform repetitive hand and finger movements; communicate and receive information orally; and perform close visual, computer-screen, and reading tasks.

Responsibilities

• Create route plans using work order data and route analysis software.
• Communicate routes within the assigned territory to service personnel.
• Summarize and review plans daily with the Service Planning Supervisor.
• Create daily summary reports and provide them to the supervisor.
• Analyze plans, resource availability, and territory; maintain geographic codes, addresses, and customer information; and report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.
• Perform other duties as assigned.

Benefits

• Professional growth opportunities and career advancement from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives are offered for many roles.
• Benefits begin on day one for eligible full-time colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED