Planning Specialist, Customer Experience

Terminix•Harrisburg, PA

19h

About The Position

The Planning Specialist, Customer Experience uses route analysis software to adjust territory plans and create effective, efficient daily and weekly tactical route plans for assigned branch locations. The role analyzes plans, resource availability, and territory; maintains geographic codes, addresses, and customer information; and reports metrics daily to the Service Planning Supervisor and Branch Managers/Technicians. Key performance indicators include work orders scheduled per day/month, 30- and 60-day completion rates, and planned miles between work orders. The position works with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and customers. It creates and communicates route plans, reviews plans with the Service Planning Supervisor, and prepares daily summary reports. The role is part of the Rentokil family of companies, whose stated mission is to protect people, enhance lives, and preserve the planet.

Requirements

Advanced knowledge of routing and scheduling software systems.
Advanced knowledge of the company’s branch service department, including resources, territory structure, advanced planning of recurring services, and schedule availability for unplanned demand.
Verbal and written communication skills, including public speaking.
Analytical skills and attention to detail.
Advanced skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations.
Ability to manage multiple, repetitive tasks.
Basic understanding of texting software or other software needed to accomplish the role’s objectives.
Ability to interact effectively with co-workers and the public.
Basic knowledge of the company’s operating systems.
Outstanding communication skills and demonstrated ability to influence internal and external stakeholders, including customers, employees, and suppliers.
Drive, strong work ethic, personal accountability, and ability to work under pressure while maintaining sound judgment and attention to detail.
Integrity and ability to build trusting relationships with stakeholders.
High school diploma, GED, or equivalent combination of education and/or service-industry experience.
1–2 years of related experience as a dispatcher and/or customer service agent.

Responsibilities

Create route plans using work order data and route analysis software.
Communicate routes within the assigned territory to service personnel.
Summarize and review plans daily with the Service Planning Supervisor.
Create daily summary reports and provide them to the supervisor.
Analyze plans, resource availability, and territory.
Maintain geographic codes, addresses, and customer information.
Report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.
Perform other duties as assigned.

Benefits

Professional growth opportunities, including multiple avenues to grow a career.
Training and development programs.
Tuition reimbursement for full-time colleagues.
Medical, dental, vision, disability, and life insurance, plus other health benefits.
Full-time colleagues can enroll immediately upon hire, with benefits beginning on day one.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Competitive pay; some roles offer performance incentives.
A company mindset that prioritizes health, safety, and flexibility.