Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and helps coach pharmacy technicians and cashiers in using pharmacy systems and registers. The position models and delivers a distinctive customer experience. The technician supports prescription processing, workflow, inventory management, customer service, clerical activities, and pharmacy operations under pharmacist supervision. The role may also assist with clinical services and outreach to local healthcare providers. It maintains required certification and develops pharmacy and healthcare knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable laws and company policies.
- Operate pharmacy systems to obtain patient and drug information, process prescriptions, enter information accurately, and fill prescriptions by retrieving, counting, and pouring medications and checking for correctness and possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible, resolve customer issues, answer questions, and model customer-service practices.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- Support pharmacy management in analyzing and improving financial, customer-service, and inventory performance, including reviewing prescription key performance indicators with store and healthcare leadership.
- May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Help maintain a clean, orderly, and adequately stocked Pharmacy Department.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete manager-requested learning modules, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
