Senior Pharmacy Technician

Walgreens•Carrboro, NC

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. It models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with the local medical community. The technician maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned PPLs, earns continuing education credits, and keeps current with healthcare and pharmacy developments. The position requires a flexible schedule, including evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and perform other duties in accordance with state, federal, and company policies.
Operate pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-management and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer product and service assistance, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and community organizations through provider outreach and detailing.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Maintain PTCB certification and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
Obtain active immunization certification within 90 days of hire, where applicable.