Senior Pharmacy Technician

Walgreens • Auburn, WA

1d

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, assists and coaches pharmacy technicians and cashiers, and models a distinctive and delightful customer experience.

The Senior Pharmacy Technician supports prescription processing, pharmacy workflow, inventory management, customer service, clinical services, and relationships with the local medical community. The position also maintains required certification and pharmacy knowledge, completes training and continuing education, and performs special assignments as directed.

Requirements

• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, such as counting, measuring, and weighing medications.
• Basic PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and model customer-service best practices.
• Build relationships with valuable customers and maintain respectful relationships with coworkers.
• Under pharmacist supervision, assist in the practice of pharmacy in accordance with state, federal, and company policies.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
• Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Support relationships with local medical professionals and organizations through provider outreach and detailing, including outreach to health groups and care facilities.
• Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures and complete special assignments and other tasks as assigned.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed