Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in line with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, while helping and coaching pharmacy technicians and cashiers in their use of pharmacy systems and cash registers. The technician models and delivers a distinctive customer experience. The role supports prescription processing, workflow, inventory management, customer service, clerical work, and pharmacy operations under pharmacist supervision. It may also assist with clinical services and community medical-provider outreach. The position maintains required certification and pharmacy knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing online information.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
- Model customer-service best practices and develop relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with applicable laws, regulations, and company policies; comply with the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with related company policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription-drug goods.
- Support pharmacy management in reviewing financial, customer-service, and inventory performance data and Rx KPIs.
- May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with local medical professionals and health groups through provider detailing and outreach.
- Help maintain a clean, orderly, adequately stocked Pharmacy Department.
- Coach pharmacy technicians and cashiers in the proper use of processes and tools.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
