Senior Pharmacy Technician

Walgreens•Clermont, FL

About The Position

In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, training, and department upkeep.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and helping locate over-the-counter products.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and Company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow Company policies and procedures related to errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance data, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with Company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and earn continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.