Senior Personal Injury Paralegal /Legal Assistant - Hybrid

CR Legal Team•Greensboro, NC

5d•Hybrid

About The Position

CR Legal Team is accepting applications for a Senior Personal Injury Legal Assistant/ Paralegal. This role is for individuals passionate about helping others and working in the legal field, who thrive in a collaborative work environment where their experience and skills make a real difference. CR Legal Team emphasizes 'Whole-Person Legal Care™' and core values of 'Care Like Family, Listen To Learn and Do What's Right.' The company celebrates diversity, encourages growth, and fosters a culture of care for both clients and team members. This position offers a hybrid work arrangement, a positive and team-driven culture, personalized development plans, and innovative technology.

Requirements

3 plus years of prior Legal Assistant, Paralegal, or related experience.
Exceptional client advocacy.
Ability to work independently and as part of a collaborative TEAM.
Excellent written and verbal communication skills.
Proficiency in case management and other relevant software.
Utilizes and manages internal and external resources appropriately.

Nice To Haves

Bachelor's degree and/or Certification.
Bilingual (English/Spanish)
Experience with the Litify Case Management Platform

Responsibilities

Ability to multi-task and effectively communicate, problem-solve and handle tasks efficiently and professionally with all TEAM members and the public, with adaptability to diverse internal and external clientele.
Maintains strict confidentiality of all client information in accordance with attorney-client privilege and applicable state and federal privacy laws, while avoiding the unauthorized practice of law.
Handles sensitive client data, case details, medical records, and communications with the utmost discretion and professionalism.
Understands and adheres to ethical obligations regarding confidentiality, including proper storage, transmission, and discussion of client matters only in secure settings and with authorized personnel.
Complies with firm policies on data security, and document retention protocols.
Understands and complies with company policies and procedures.
Must be able to work in-office as scheduled to meet with clients, meet and collaborate with fellow TEAM members, attend training sessions, and/or participate in other events.
Must be proficient in utilization of available technology including case management software, computers, databases, portals, and other software needed to successfully manage cases.
Maintains excellent customer service and interfaces with clients, providers, and team members according to policies and procedures.
Prepares documents, including but not limited to medical summaries, claims correspondence, and potentially pleadings, for attorney approval.
Interfaces with the clients on non-legal issues relating to the management of client's case; refers legal issues to the appropriate attorney(s).
Assists attorney(s) with written and verbal communications with adjusters and clients.
Conducts preparation for legal proceedings; submits appropriate information and legal forms/documents to the appropriate organizations; understands forms and procedures necessary to properly handle client's case as instructed by the appropriate attorney(s).
Ability to effectively communicate with clients to uncover pertinent information and data to include updated treatment status, medical information that could impact the case, changes in work status, and records information per operating procedure.
Notifies the attorney of any changes, new information, concerns, or issues.
Demonstrates effective critical thinking and problem-solving skills to optimize case management.
Investigates, reasons, and collects pertinent information in situations where only limited information may be available.
Collaborates with appropriate attorney(s) and other team members to effectively handle client cases including identification of relevant facts and issues to achieve optimal results for clients.
Gathers, processes, and organizes incoming medical records, bills, and other case related documents in a timely manner per procedure.
Notifies the attorney when pertinent records and/or information is received and completes any associated tasks as needed.
Utilizes, manages, and properly completes assigned tasks per procedure.
Processes and reviews mail daily for additional information pertinent to case(s); documents any pertinent information and advises the appropriate attorney(s) when received.
Confirms balances and expenses; prepares the appropriate settlement documents for review by the attorney(s).
Interfaces with other team members to achieve office and departmental goals; may provide back up to other team members, including but not limited to client meetings and video conferences.
Ability and willingness to train, mentor, and guide lesser experienced team members when appropriate and/or requested to do so.

Benefits

Inclusive and diverse working environment.
Hybrid work arrangement.
Positive and team-driven culture.
Personalized development plans to support your career growth.
Innovative technology and case management systems.
Competitive Pay.
Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).
Dental Plan Option.
Vision Plan Option.
Virtual Healthcare Access.
Health Savings Account and Flexible Spending Account Options.
401k plan with an employer match.
Disability Insurance Options (with employer-paid Long-Term Disability).
Life Insurance Options (with employer-paid Basic Life Insurance).
11 Company paid holidays.
Paid Time-Off.
Employer-paid Employee Assistance Program.
Perks at Work - Team Member Discount Program.
Employer-paid Benefits Assistance/Advocacy Program.